Operations Manager - Audio Visual, Event Technology
About The Position
The Operations Manager assists the Venue Director with the venue’s daily operational management, emphasizing event execution and team development. The role includes the timely setup, operation, and removal of audiovisual equipment in accordance with company standard operating procedures; personnel management; equipment maintenance and logistics; and delivering excellent guest service and client satisfaction. The Operations Manager leads event execution, oversees event-floor activities and inventory, supports budget management, and trains and develops staff. The role also coordinates with equipment sub-rental and labor vendors, manages event billing and purchase orders, provides technical support, attends hotel meetings as needed, and complies with safety protocols and company procedures. The position directs exempt and non-exempt employees, including responsibility for hiring, training, work assignment, performance management, and resolving workplace issues.
Requirements
- High school graduate or equivalent.
- At least two years of event technology experience in a hospitality environment.
- At least two years of demonstrated managerial experience.
- Excellent communication skills and ability to foster long-term relationships with internal teams and external partners.
- Planning ability and the ability to plan ahead.
- Excellent organizational skills.
- Demonstrated personnel management ability.
- Strong interpersonal skills.
- Strong verbal and written communication skills.
- Strong customer focus.
- Strong attention to detail.
- Professional appearance.
Responsibilities
- Lead all phases of event execution while maintaining best-in-class customer service for internal and external stakeholders.
- Ensure timely event setup, strike, and other essential floor activities.
- Maintain inventory quality, functionality, organization, and availability.
- Maintain working knowledge of industry trends, tools, and innovations.
- Assist the Venue Director with budget management to increase revenue and control expenses, including sub-rentals and labor.
- Train, manage, and develop staff in accordance with company SOPs, supporting customer service standards, employee growth, and a culture of achievement.
- Build relationships with equipment sub-rental and labor vendors and ensure their equipment and personnel meet or exceed company standards.
- Manage accurate and timely billing of events and clients.
- Create and process purchase orders and vendor invoices in a timely manner.
- Attend hotel meetings as necessary.
- Use applicable company computer systems and continually improve the systems and technical skills needed to operate them.
- Provide technical support for events.
- Comply with safety protocols and standard operating procedures.
- Direct exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws.
- Interview, hire, train, plan and assign work, coach, mentor, direct, appraise, reward, and discipline employees; address complaints and resolve problems.
- Perform other duties as assigned.
Benefits
- Performance-based incentive plans in addition to base salary.
- Paid time off, holidays, and sick/personal days.
- 401(k) with contribution match.
- Health, vision, dental, and other insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
