Senior Event Ops Manager

On Board Experiential•San Francisco, CA

About The Position

On Board Experiential (OBE) is a global marketing agency that creates experiential programs for brands. The Senior Event Operations Manager is an integral member of the Account Team and delivers high-quality service and execution for client programs. The role develops and expands client accounts and relationships by understanding clients’ business needs and competitive landscapes, and leads end-to-end project management for large-scale, complex programs that deliver on program KPIs. The position is accountable for financial and operational performance, including managing program budgets and resource utilization. It ensures that programs and marketing strategies promote client brands, products, and services in line with client initiatives. The role also supervises, mentors, and develops account personnel, including Event Operations Managers. OBE describes itself as a people-focused agency that invests in recovery days, company offsites, happy hours, and fitness challenges. The company welcomes employees’ lived experiences, ideas, and perspectives. The position may require nontraditional hours and travel up to 50% of the time.

Requirements

At least 5 years of experience in project management, marketing, promotions, and events within an advertising, media, marketing, or experiential agency.
At least 3 years of experience as a day-to-day client contact or Account Lead.
Experience supervising and developing junior account staff.
Experience managing in-person experiential activations.
Bachelor’s degree in marketing, business administration, communications, or a related field.
Strong project management, organization, attention to detail, critical thinking, and ability to manage multiple projects in a demanding, collaborative environment.
Strong communication skills, including the ability to connect authentically and respect diverse perspectives.
Ability to build trust and respect through coaching, communication, and listening.
Ability to present and sell ideas and bring them to life through storytelling.
Ability to identify issues and obstacles proactively and develop timely, effective solutions.
Ability to manage multiple clients with differing priorities, commitments, and deadlines.
Ability to work independently and collaboratively with internal teams and clients.
Experience owning budgets and financial reporting across multiple concurrent programs.
Ability to learn and use office management platforms, including Office 365, Keynote, Google Drive, Smartsheet, Slack, and Zoom.
Proactive, self-motivated, solutions-oriented, team-oriented, and able to stay level-headed under pressure.
Comfort with public speaking to internal and external partners.
Flexibility to work nontraditional hours, including some nights and weekends, as deadlines require.
Ability to lift up to 25 pounds and remain on one’s feet for extended periods.
Willingness to travel up to 50% nationally and internationally.

Nice To Haves

Experience working with technology clients is strongly desired.
Experience working with international teams and across multiple time zones.

Responsibilities

Analyze client objectives and develop innovative solutions that deliver client messages and enhance brand presence.
Drive client activations and program activities, ensuring they are planned, developed, staffed, and executed professionally and on time.
Develop and manage program statements of work, keeping resources, budgets, timelines, and deliverables aligned with contracts and client commitments.
Lead weekly internal and external status meetings and deep dives.
Manage communications and client/account team interfaces throughout engagements.
Monitor expenses and actual costs against approved program budgets, update clients, obtain approvals as needed, and reconcile expenses with the program Production lead.
Monitor and guide creative deliverables, coordinating client reviews and approvals with Creative, Production, and Digital teams.
Continuously optimize program processes to improve efficiency and effectiveness.
Oversee internal and external workstreams and program documentation, keeping materials current and accessible to teams and partners.
Manage multiple projects simultaneously.
Supervise, mentor, and develop account personnel, including Event Operations Managers.
Remain current with industry trends and technologies.