Event Ops Manager

On Board Experiential•San Francisco, CA

5d•$80,000 - $95,000

About The Position

The Event Operations Manager is an integral part of the Account Team, delivering high-quality service and program execution for clients. The role cultivates and grows client accounts and relationships by understanding clients’ business needs and industries. It provides end-to-end project management for assigned programs and shares accountability for financial and operational performance, including budget tracking and resource coordination. The manager ensures programs and marketing strategies promote client brands, products, and services in accordance with client objectives and initiatives. The position partners with clients and brand teams to identify business opportunities and develop plans tied to program KPIs; coordinates experiential tactical plans for in-person and/or virtual execution with cross-functional teams; and manages project and event activities to ensure timely, on-budget delivery. The role also leads status meetings, manages client and account-team communications, supports statements of work, tracks resources and deliverables, monitors and reconciles expenses, manages creative approvals, and maintains organized program documentation. The position requires staying current with industry trends and technologies.

Requirements

At least 3 years of experience in project management, marketing, promotions, and events within an advertising, media, marketing, or experiential agency.
At least 2 years of experience as a day-to-day client contact or Account Lead to hospitality or enterprise clients.
Experience managing in-person experiential activations.
Bachelor’s degree in marketing, business administration, communications, or a related field.
Strong project management, organization, attention to detail, and ability to manage multiple projects in a demanding, collaborative environment.
Strong communication skills and ability to connect authentically while respecting diverse perspectives.
Ability to build trust and respect through coaching, communication, and listening.
Creative thinking and willingness to pursue innovative ideas.
Ability to present and sell ideas and bring them to life through storytelling.
Ability to proactively identify issues and obstacles and develop timely, effective solutions.
Ability to manage multiple clients with potentially differing priorities, commitments, and deadlines.
Self-motivated ability to work independently and collaboratively with internal teams and clients.
Experience managing program financials and reporting.
Ability to learn and use office management platforms, including Office 365, Keynote, Google Drive, Smartsheet, Slack, and Zoom.
Team-oriented, driven, focused, passionate, and able to remain level-headed under pressure.
Proactive, self-starting, and solutions-oriented approach.
Comfort with public speaking to internal and external partners.
Flexibility to work nontraditional hours, including some nights and weekends, as deadlines dictate.
Ability to lift up to 25 pounds and remain on one’s feet for extended periods.
Willingness to travel up to 50% nationally and internationally.

Nice To Haves

Experience working with tech clients.
Experience working with international teams and across multiple time zones.
Natural curiosity and a desire to continue learning and growing professionally and personally.

Responsibilities

Partner with client and brand teams to identify business opportunities and develop solutions and plans that deliver measurable results against program KPIs.
Guide and coordinate experiential tactical plans for in-person and/or virtual execution with Strategy/Creative, Production, Tech, Digital, and Social teams.
Manage day-to-day project and event activities, ensuring programs are planned, staffed, and executed on time and on budget across internal and external teams.
Lead weekly internal and external status meetings and deep dives, and manage communications between clients and the account team throughout engagements.
Support development of program statements of work and track resources, budgets, timelines, and deliverables against contract terms and client commitments.
Monitor expenses and actual costs against approved program budgets, update clients and obtain approvals as needed, and reconcile project and event expenses with the program Production lead.
Track creative deliverables through client review and approval in partnership with other departments.
Maintain organized internal and client-facing program documentation, including folder structures, shared resources, and key files.
Remain current with industry trends and technologies.