Ops Manager

Yale New Haven Health • North Haven, CT

2d

About The Position

The Ops Manager works in collaboration with the Director, Ambulatory Operations to lead and monitor daily operations and optimization efforts for an assigned medium-sized hospital-based or community-based ambulatory site, as well as a portfolio of smaller regional practices. The role covers transformational projects, clinic design, space allocation, staffing models and development, performance improvement, business plans, patient experience, clinician relations, and care coordination.

The manager oversees the administrative activities of a medium-sized, multispecialty ambulatory site with one or no major service offerings and 19–58 exam rooms. The role contributes to strategic operational planning, innovation, improvements to ambulatory care delivery, and alignment among staff. It also coordinates clinician onboarding, supports compliant practices and safeguards, participates in site design and refurbishment projects, and develops standardized policies and procedures to improve operational effectiveness, care, and efficiency. Travel between Enterprise Ambulatory sites may be required.

Requirements

• Bachelor's degree in health care, business, or a related field; 10 years of experience managing healthcare practices may be considered in lieu of a bachelor's degree.
• Excellent written and oral communication skills.
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• Ability to multitask in a high-volume environment.
• Ability to work with other practice management software.
• Ability to deal with all levels of management and different types of staff.

Nice To Haves

• A minimum of three years of healthcare supervisory and operations experience, preferably in an ambulatory practice setting.
• Knowledge of the health care industry.

Responsibilities

• Manage and direct administrative activities of medium-sized, multispecialty hospital-based and/or community-based ambulatory site(s) with one or no major service offerings and 19–58 exam rooms.
• Create and contribute to strategic operational plans, identify opportunities for innovation, improve ambulatory care delivery models, and ensure staff understanding and alignment.
• Collaborate with leadership to design, develop, and implement clinically and fiscally responsible program philosophies, strategic goals, and objectives.
• Select, align, develop, inspire, motivate, and retain a team of skilled professionals using existing processes.
• Coordinate onboarding of new clinicians and their integration into Ambulatory Care, following onboarding guidelines.
• Collaborate with Legal, Risk Management, and Compliance to ensure appropriate compliance activities and safeguards, and ensure practices, procedures, and policies comply with applicable regulations.
• Participate in ambulatory site design and refurbishment, including expansion or consolidation, and ensure regulatory compliance.
• Coordinate project timelines and resources with relevant enterprise work streams.
• Develop, coordinate, and maintain standardized work policies and procedures to improve operational effectiveness, level of care, and efficiency.
• Perform other duties as assigned and/or required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager