Manager, Repair Ops

Otis • Cleveland, OH

5d • Onsite

About The Position

Otis Elevator Company’s Cleveland branch is seeking a highly motivated Repair Supervisor to oversee equipment repairs and testing, employee selection and training, and safety across assigned projects in the greater Cleveland area. The role leads field operations and is accountable for project deadlines, financial targets, customer quality assurance, and efficient use of labor and materials.

The position also involves training employees, conducting safety audits and jobsite inspections, planning site safety and logistics, coordinating materials and purchase orders, and building productive working relationships with colleagues, field employees, clients, and other contacts. The successful candidate will analyze situations and help develop contingencies for estimates while managing multiple projects in a technical environment.

Requirements

• At least five years of elevator industry experience or experience leading field-level associates or technicians in a similar industry is highly preferred.
• Five or more years in the elevator field, a trade certificate, and/or a university degree in engineering.
• Ability to work in a highly team-oriented and dynamic environment.
• Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
• Self-motivated, with the ability to manage multiple simultaneous projects and responsibilities.
• Comfort working in a technical environment using Microsoft-based computer software.
• Strong leadership, goal orientation, time management, and organizational skills.

Nice To Haves

• At least five years of elevator industry experience or experience leading field-level associates or technicians in a similar industry is highly preferred.

Responsibilities

• Lead field operations for elevator repair and testing.
• Meet project deadlines and financial performance targets, including profit and working capital goals.
• Conduct field education and training to create and maintain a safe working environment.
• Perform field safety audits and jobsite inspections, and develop site safety and logistics plans.
• Coordinate material deliveries and issue purchase orders.
• Develop and maintain professional and productive relationships with co-workers, field employees, clients, and other job contacts.
• Forecast and schedule labor resources to complete projects successfully, maintain customer quality assurance, and improve efficiencies.
• Analyze situations and assist in developing contingencies for estimates.
• Oversee employee selection, training, and safety for assigned projects.

Benefits

• 401(k) plan with company match and a separate automatic retirement contribution.
• Medical, prescription drug, dental, and vision coverage for colleagues and eligible dependents, beginning on the first day of employment.
• Three weeks of paid vacation and paid company holidays.
• Paid sick leave.
• Employee assistance and wellness incentive programs.
• Life insurance and disability coverage.
• Voluntary legal, pet, home, and auto insurance.
• Birth/adoption and parental leave benefits.
• Adoption assistance.
• Tuition reimbursement program.
• Peer recognition and service anniversary awards.
• Spot performance bonus opportunities.
• Long-term employment contract.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed