Manager, Repair Ops
About The Position
Otis Elevator Company’s Cleveland branch is seeking a motivated repair operations manager to oversee elevator equipment repair and testing, along with employee selection, training, and safety for assigned projects across the greater Cleveland area. The role leads field operations and is accountable for project deadlines, financial performance, labor scheduling, customer quality assurance, and operational efficiency. It also involves coordinating materials and purchase orders, developing safety and logistics plans, supporting estimates, and maintaining productive relationships with employees, clients, and other contacts.
Requirements
- At least five years of elevator industry experience, or experience leading field-level associates or technicians in a similar industry, is highly preferred.
- Five or more years in the elevator field, a trade certificate, and/or a university degree in engineering.
- Ability to work in a highly team-oriented and dynamic environment.
- Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
- Self-motivation and ability to manage multiple simultaneous projects and responsibilities.
- Comfort working in a technical environment using Microsoft-based computer software.
- Strong leadership, goal orientation, time management, and organizational skills.
Nice To Haves
- At least five years of elevator industry experience or experience leading field-level associates or technicians in a similar industry is highly preferred.
Responsibilities
- Lead field operations for elevator repair and testing.
- Meet project deadlines and financial performance targets, including profit and working capital.
- Conduct field education and training to help maintain a safe working environment.
- Perform field safety audits and jobsite inspections, and develop site safety and logistics plans.
- Coordinate material deliveries and issue purchase orders.
- Develop and maintain professional, productive relationships with co-workers, field employees, clients, and others encountered on the job.
- Forecast and schedule labor resources to complete projects successfully, maintain customer quality assurance, and improve efficiencies.
- Analyze situations accurately and assist in developing contingencies for estimates.
- Oversee employee selection, training, and safety for assigned projects.
Benefits
- 401(k) plan with a company match and a separate automatic retirement contribution.
- Medical, prescription drug, dental, and vision coverage for colleagues and eligible dependents beginning on the first day of employment.
- Three weeks of paid vacation and paid company holidays.
- Paid sick leave.
- Employee assistance and wellness incentive programs.
- Life insurance and disability coverage.
- Voluntary legal, pet, home, and auto insurance.
- Birth/adoption and parental leave benefits.
- Adoption assistance.
- Tuition reimbursement program.
- Peer recognition and service anniversary awards.
- Spot performance bonus opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
