Manager Field Ops

United Site Services•Apple Valley, CA

About The Position

The Manager Field Ops is responsible for managing all operational functions at a branch. The role directly oversees dispatchers/routers, service technicians, pickup and delivery drivers, yard personnel, fence crews, and shop staff. The position also administers branch safety activities, supports employee development, and maintains a positive, safe, and effective work environment. The manager operates company vehicles and pulls trailers with them, and performs other duties as assigned.

Requirements

At least a two-year associate degree from a college or technical school, or an equivalent combination of education and experience.
At least five years of related experience and/or training.
At least five years of proven leadership experience leading a diverse team to accomplish results.
Customer service skills.
Team-building skills.
Organization and time-management skills.
Communication skills, including excellent written and verbal communication.
Decision-making and problem-solving skills.
Knowledge of proper cleaning and repair of company assets.
Valid Class C driver's license.
Experience with a multi-stop routing system and dispatch procedures.
Computer knowledge, including Navision, Microsoft Office, and routing/logistics software.
Knowledge of financial statements.
Experience managing a budget.
Knowledge of all company assets in inventory.

Responsibilities

Directly oversee dispatchers/routers, service technicians, pickup and delivery drivers, yard personnel, fence crews, and shop staff.
Review paperwork, including manifests, routing tickets, and DVIRs, for completion and accuracy.
Monitor service levels and deliveries, and recommend measures to improve operational efficiency and customer care quality.
Coordinate with other departments to support effective communication within the region.
Work with departments to resolve customer service and delivery issues, and coordinate asset transfers with Operations Managers at other branches.
Maintain staffing levels that meet branch and customer needs.
Analyze and report on operational activities, including service levels, routing efficiency, labor and overtime, and fuel.
Work with the Regional Vice President to develop and implement standard practices and efficiency recommendations.
Administer fleet DOT requirements, including log books and record maintenance.
Review and approve e-time punches for payroll processing, and approve time-off requests and schedule time off according to operational needs.
Administer the branch safety program and coordinate training with the Safety and HR departments when necessary.
Support employee development and conduct periodic performance reviews.
Create and maintain a positive, safe, and effective work environment.
Operate company vehicles and pull trailers with company vehicles.
Perform other duties as assigned.