Supervisor Field Ops

United Site Services • Raleigh, NC

8d

About The Position

The Field Ops Supervisor oversees yard and transportation operations, supervises technicians and drivers, and coordinates operational activities to support customer and branch needs. The role works with operations coordinators, routers, other yards, and internal departments to improve routing efficiency, coordinate deliveries and pickups, resolve service issues, and manage staffing. The supervisor may travel up to 50% to support operations with mega projects and assists with logistics for special events.

The position also reviews driver and timekeeping paperwork, administers fleet DOT records and the driver safety program, supports employee development and performance reviews, and operates a variety of company vehicles. This role has supervisory responsibilities and may perform other duties as assigned.

Requirements

• At least a two-year or associate degree, or an equivalent combination of education and experience.
• At least two years of experience in a related field and/or training.
• At least two years of proven leadership experience leading a diverse team to achieve results.
• Customer service skills.
• Team-building skills.
• Organizational skills.
• Communication skills.
• Decision-making and problem-solving skills.
• Valid driver's license.
• Ability to meet the stated physical requirements, including lifting, pushing, pulling, walking, crouching, squatting, and entering and exiting equipment.

Responsibilities

• Travel up to 50% to support operations with mega projects.
• Manage and coordinate all yard activities and supervise technicians.
• Coordinate routes, pickups, and deliveries with the Operations Coordinator and Routers to support routing efficiency.
• Analyze and report operational activities, including routing efficiency, weekly pickups versus deliveries, labor and overtime, fuel, and customer-care quality.
• Coordinate with other departments to maintain communication and resolve customer service and other issues.
• Coordinate asset transfers with Operations Supervisors at other yards when necessary.
• Maintain staffing levels to meet and exceed customer and branch needs.
• Assist the Operations Manager with logistics for special events and work special events.
• Review driver paperwork, including manifests, pickup and delivery tickets, route sheets, and DVIRs, for accuracy and completion.
• Review and approve Time Saver punches before payroll processing; review and approve time-off requests and schedule time off based on operational needs.
• Administer fleet DOT requirements, including log books and driver qualification files (DQFs).
• Administer the company's driver safety program and coordinate safety training with Safety and HR as needed.
• Support employee development and conduct periodic performance reviews.
• Operate a variety of company vehicles.
• Perform other duties as assigned.

Benefits

• Holiday and paid time off (pro-rated for part-time employees).
• Medical and pharmacy coverage.
• Dental insurance.
• Vision insurance.
• Employer-paid short-term disability.
• Employer-paid employee basic life and accidental death and dismemberment insurance.
• Voluntary employee life and accidental death and dismemberment insurance.
• Voluntary spousal life insurance.
• Voluntary dependent life insurance.
• Hospital indemnity, accident, and critical illness coverage.
• Commuter/transit account.
• Healthcare flexible spending account.
• Dependent care flexible spending account.
• Health savings account.
• 401(k) with employer match.
• Employer-paid employee assistance program (EAP).
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree