Ops Supervisor Hauling
About The Position
Within a division, the Operations Supervisor – Hauling Operations supervises collection activities in one or more lines of business, including commercial, residential, roll-off (industrial), and/or container delivery and pickup, across a geographically dispersed area. The supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives that drive functional excellence and achieve budget goals. The role ensures adherence to accident prevention programs and leads operations in compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards. It is responsible for delivering safety, customer experience, and efficiency while supporting employee engagement. The position also builds and develops team talent, provides coaching, and performs other job-related duties as needed or assigned.
Requirements
- Able to direct a large staff.
- Process-oriented and results-oriented, with a commitment to organizational success and the ability to marshal resources toward goals and objectives.
- Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
- Collaborative approach and ability to build and work with teams.
- Creative thinking and willingness to challenge conventional solutions.
- Demonstrated ethical behavior.
- Strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high-performance teams.
- At least 1 year of lead or supervisory experience.
Responsibilities
- Provide leadership and communicate safety goals and objectives.
- Identify and work to remove unsafe conditions on drivers’ routes and coordinate with sales to address unsafe conditions for new routes or customers.
- Partner with maintenance to keep equipment in working order and compliant with safety standards.
- Oversee safety and accident-prevention programs, maintain a safe and productive work environment, and implement loss-control and safety programs.
- Engage employees in safety practices through personal commitment and outreach.
- Provide service that meets or exceeds customer expectations and meet or exceed missed-pickup goals.
- Resolve unusual service requests, equipment breakdowns, and schedule changes through timely stakeholder communication.
- Address customer issues and improve the overall customer experience; represent the company positively to promote satisfaction and loyalty.
- Establish productivity goals, ensure operating standards are followed, and manage labor hours and disposal expenses in line with plans.
- Lead drivers to meet or exceed productivity goals for all routes.
- Create, modify, and improve routes to increase density and efficiency.
- Reduce route hours where possible through measures such as service conversions and container upsizing.
- Execute operational plans to achieve or exceed division budget goals.
- Support service delivery and work with maintenance on fleet quality and maintenance.
- Foster a collaborative, communicative team environment and employee engagement.
- Develop team talent, understand employees’ career goals, and coach them for advancement.
- Perform other job-related duties as needed or assigned.
Benefits
- Eligible employees can elect comprehensive medical benefits, dental plans, and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability coverage.
- Life insurance and accidental death and dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- 401(k) plan with a company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO).
- Annual incentive plan target bonus of 10%.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
