Ops Supervisor Hauling
About The Position
Within a division, the Operations Supervisor – Hauling Operations supervises collection activities in one or more lines of business—commercial, residential, roll-off (industrial), and/or container delivery and pickup—in a geographically dispersed area. The supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives that drive functional excellence and achieve budget goals. The role ensures adherence to accident-prevention programs and leads operations in compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards. The supervisor is responsible for delivering safety, customer experience, and efficiency while supporting employee engagement. The position also performs other job-related duties as needed or assigned.
Requirements
- At least 1 year of lead or supervisory experience.
- Ability to direct a large staff.
- Process-oriented and results-oriented approach to setting and pursuing aggressive goals, with commitment to organizational success and ability to marshal resources to accomplish objectives.
- Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
- Collaborative approach and ability to build and work with teams.
- Creative thinking and willingness to challenge conventional solutions.
- Demonstrates and promotes ethical behavior.
- Strong leadership skills and sound judgment of talent, with emphasis on hiring and developing high-performance teams.
Responsibilities
- Provide leadership to achieve and communicate safety goals and objectives.
- Identify and address unsafe conditions on drivers’ routes and collaborate with the sales team to address safety conditions for new routes or customers.
- Partner with maintenance to keep equipment in working order and compliant with safety standards.
- Oversee safety and accident-prevention programs, maintain an effective loss-control and safety program, and support a safe, productive work environment.
- Engage employees in safety through personal commitment and outreach.
- Deliver customer service that meets or exceeds expectations and achieve missed-pickup goals.
- Resolve unusual service requests, equipment breakdowns, and schedule changes through timely communication with stakeholders.
- Work with customers to resolve issues and improve their overall experience.
- Represent the Company positively to promote customer satisfaction and loyalty.
- Set productivity goals, uphold operating standards, and manage labor hours and disposal expenses according to established plans.
- Lead drivers to meet or exceed productivity goals across routes.
- Create, modify, and improve routes to maximize density and efficiency.
- Reduce route hours where possible, including through service conversions and container upsizing.
- Execute operational plans to meet or exceed the division’s budget goals.
- Support service delivery and maintenance, including the operational role in fleet quality and maintenance.
- Create a collaborative, communicative team environment and promote employee engagement.
- Develop team talent, understand employees’ career goals, and coach them for advancement.
- Perform other job-related duties as needed or assigned.
Benefits
- Comprehensive medical benefits coverage
- Dental plans
- Vision coverage
- Health care and dependent care spending accounts
- Short- and long-term disability
- Life insurance
- Accidental death and dismemberment insurance
- Employee and Family Assistance Program (EAP)
- Employee discount programs
- 401(k) plan with company match
- Employee Stock Purchase Plan (ESPP)
- Paid Time Off (PTO)
- Annual incentive plan target of 10%
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
