Ops Supervisor Hauling
About The Position
Within a division, the Operations Supervisor – Hauling Operations supervises collections activities across one or more lines of business, such as commercial, residential, roll-off (industrial), and/or container delivery and pickup, in a geographically dispersed area. The role oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives that drive functional excellence and achieve budget goals. The Operations Supervisor ensures adherence to accident-prevention programs and leads operations in compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards. The position is responsible for delivering safety, customer experience, and efficiency while supporting a culture of employee engagement.
Requirements
- Able to direct a large staff.
- Process-oriented and results-oriented, with a strong commitment to organizational success and the ability to marshal resources to achieve goals.
- Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
- Collaborative and able to build and work with teams.
- Creative thinker who challenges conventional solutions.
- Demonstrates and promotes ethical behavior.
- Strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high-performance teams.
- At least 1 year of lead or supervisory experience.
Responsibilities
- Communicate and provide leadership toward safety goals and objectives.
- Identify and help eliminate unsafe conditions on drivers’ routes and on new routes or at new customers’ sites.
- Partner with the maintenance department to keep equipment operational and compliant with safety standards.
- Oversee safety and accident-prevention programs, maintain a safe and productive work environment, and implement effective loss-control and safety programs.
- Engage employees in safety through personal commitment and outreach.
- Provide customer service that meets or exceeds expectations and understand and meet missed-pickup goals.
- Resolve unusual service requests, equipment breakdowns, and schedule changes through timely communication with stakeholders.
- Work with customers to resolve issues and improve their experience; represent the Company positively to support customer satisfaction and loyalty.
- Set productivity goals, ensure operating standards are followed, and manage labor hours and disposal expenses according to established plans.
- Lead drivers to meet or exceed route productivity goals.
- Create, modify, and improve routes to increase density and efficiency.
- Reduce route hours where possible through methods such as service conversions and container upsizing.
- Execute operational plans to achieve or exceed the division’s budget goals.
- Support service delivery and maintenance, including the operational role in fleet quality and maintenance.
- Build a collaborative, communicative team environment and promote employee engagement.
- Develop team talent, understand employees’ career goals, and coach them for advancement.
- Perform other job-related duties as needed or assigned.
Benefits
- Comprehensive medical benefits coverage
- Dental plans
- Vision coverage
- Health care and dependent care spending accounts
- Short- and long-term disability
- Life insurance
- Accidental death and dismemberment insurance
- Employee and Family Assistance Program (EAP)
- Employee discount programs
- 401(k) plan with a company match
- Employee Stock Purchase Plan (ESPP)
- Paid Time Off (PTO)
- Annual incentive plan target of 10%
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
