Ops Supervisor Hauling

Republic Services•Shreveport, LA

16h

About The Position

The Operations Supervisor – Hauling Operations supervises collection activities in one or more lines of business, such as commercial, residential, roll-off (industrial), and/or container delivery and pickup, across a geographically dispersed area. The supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives that support functional excellence and budget achievement. The role ensures compliance with accident prevention programs and applicable safety, environmental, operating, regulatory, accounting, and ethics standards. The position is responsible for delivering safety, customer experience, and efficiency while supporting employee engagement. It includes leading safety programs, maintaining service quality, managing productivity and operating costs, optimizing routes, supporting fleet quality and maintenance, and developing employees. Other job-related duties may be assigned as needed.

Requirements

At least 1 year of lead or supervisory experience.
Ability to direct a large staff.
Process-oriented and results-oriented approach to setting and pursuing aggressive goals, with commitment to organizational success and ability to marshal resources.
Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
Ability to collaborate and build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Demonstrated ethical behavior.
Strong leadership skills and sound judgment in identifying and developing talent, with an emphasis on building high-performance teams.

Responsibilities

Provide leadership to achieve and communicate safety goals and objectives.
Identify and help remove unsafe conditions on drivers’ routes and on new routes or customer sites, in coordination with the sales team.
Partner with maintenance to keep equipment operational and compliant with safety standards.
Oversee safety and accident-prevention programs, maintain loss-control and safety practices, and promote a safe, productive work environment.
Engage employees in safety practices through personal example and outreach.
Deliver customer service that meets or exceeds expectations and meet goals for missed pickups.
Resolve unusual service requests, equipment breakdowns, and schedule changes through timely communication with stakeholders.
Work with customers to resolve issues and improve their experience; represent the company positively to support customer satisfaction and loyalty.
Establish productivity goals, enforce operating standards, and manage labor hours and disposal expenses against established plans.
Lead drivers in meeting or exceeding route productivity goals.
Create, modify, and improve routes to increase density and efficiency.
Reduce route hours where possible through approaches such as service conversions and container upsizing.
Execute operational plans that support or exceed the division’s budget goals.
Support service delivery, maintenance, fleet quality, and the operational role in fleet maintenance.
Foster a collaborative and communicative team environment and promote employee engagement.
Develop team talent, understand employees’ career goals, and coach them for advancement.
Perform other job-related duties as needed or assigned.