Ops Supervisor Hauling

Republic Services•York, PA

About The Position

Within a division, the Operations Supervisor – Hauling Operations supervises collections activities in one or more lines of business—commercial, residential, roll-off (industrial), and/or container delivery and pick up—in a geographically dispersed area. The role oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives that drive functional excellence and budget achievement. The Operations Supervisor ensures adherence to accident-prevention programs and leads operations to comply with safety, environmental, operating, regulatory, accounting, ethics, and other standards. The role is accountable for the execution and delivery of safety, customer experience, and efficiency while supporting a culture of employee engagement.

Requirements

One year of lead or supervisory experience.
Ability to direct a large staff.
Process- and results-oriented approach to setting and pursuing aggressive goals, with commitment to organizational success and ability to marshal resources toward objectives.
Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
Collaborative approach and ability to build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Demonstrated ethical behavior.
Strong leadership skills and sound talent judgment, particularly in hiring and developing high-performance teams.

Responsibilities

Provide leadership on safety goals and objectives and communicate them to employees.
Identify and help remove unsafe conditions from drivers’ routes and coordinate with sales to address safety issues on new routes or at new customers.
Partner with maintenance to keep equipment in working order and compliant with safety standards.
Oversee safety and accident-prevention programs, maintain a safe and productive work environment, and implement and maintain loss-control and safety programs.
Engage employees in safety and model a personal commitment to safe operations.
Provide customer service that meets or exceeds expectations and meet or exceed goals for missed pickups.
Resolve unusual service requests, equipment breakdowns, and schedule changes through timely communication with stakeholders.
Work with customers to resolve issues and improve the customer experience; represent the company positively to promote satisfaction and loyalty.
Establish productivity goals, uphold operating standards, and manage labor hours and disposal expenses in line with agreed plans.
Lead drivers to meet or exceed route productivity goals.
Create, modify, and improve routes to maximize density and efficiency.
Reduce route hours where possible through measures such as service conversions and container upsizing.
Execute operational plans that help achieve or exceed divisional budget goals.
Support service delivery and work with maintenance on fleet quality and maintenance.
Create a collaborative, communicative team environment and promote employee engagement.
Develop team talent, understand employees’ career goals, and coach them for advancement.
Perform other job-related duties as needed or assigned.