Ops Supervisor Hauling

Republic Services•Santa Ana, CA

4d•$86,400 - $118,800

About The Position

Within a division, the Operations Supervisor – Hauling Operations supervises collections activities in one or more lines of business, including commercial, residential, roll-off (industrial), and/or container delivery and pickup, across a geographically dispersed area. The role oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives that drive functional excellence and achieve budget goals. The Operations Supervisor ensures compliance with accident prevention programs and applicable safety, environmental, operating, regulatory, accounting, ethics, and other standards. The role delivers on safety, customer experience, and efficiency while supporting employee engagement. The pay range is $86,400 to $118,800, depending on locality. Eligible employees may participate in an annual incentive plan with a 10% target.

Requirements

At least 1 year of lead or supervisory experience.
Ability to direct a large staff.
Process- and results-oriented approach to setting and pursuing ambitious goals and committing resources to achieve organizational objectives.
Problem-solving, analytical, critical-thinking, and decision-making skills.
Ability to collaborate and build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Demonstrated ethical behavior.
Strong leadership skills and sound judgment in identifying and developing talent, with an emphasis on building high-performing teams.

Responsibilities

Lead and communicate safety goals and objectives; address unsafe conditions on drivers’ routes and work with sales to identify safety concerns on new routes or for new customers.
Partner with maintenance to keep equipment in working order and compliant with safety standards.
Oversee safety and accident-prevention programs, maintain loss-control practices, promote a safe work environment, and engage employees in safe operations.
Provide service that meets or exceeds customer expectations and work toward missed-pickup goals.
Resolve unusual service requests, equipment breakdowns, and schedule changes through timely communication with stakeholders.
Work with customers to resolve issues and improve their experience; represent the Company positively to support customer satisfaction and loyalty.
Set productivity goals, ensure operating standards are followed, and manage labor hours and disposal expenses against established plans.
Lead drivers to meet or exceed productivity goals for all routes.
Create, modify, and improve routes to increase density and efficiency; reduce route hours where possible through service conversions and container upsizing.
Execute operational plans that help meet or exceed the division’s budgeted goals.
Support service delivery and work with maintenance on fleet quality and upkeep.
Build a collaborative, communicative team environment and encourage employee engagement.
Develop team talent, understand employees’ career goals, and coach them for advancement.
Perform other job-related duties as needed or assigned.