Ops Supervisor Hauling

Republic Services•Salt Lake City, UT

About The Position

Within a division, the Operations Supervisor – Hauling Operations supervises collections activities across one or more lines of business, such as commercial, residential, roll-off (industrial), and/or container delivery and pickup, in a geographically dispersed area. The role oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives that drive functional excellence and achieve budget goals. The Operations Supervisor ensures adherence to accident-prevention programs and leads operations in compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards. The role is responsible for delivering safety, customer experience, and efficiency while supporting employee engagement. Republic Services describes itself as an environmental services company providing recycling, waste, special waste, hazardous waste, and field services. Its company commitments include circularity, decarbonization, and helping customers achieve sustainability goals.

Requirements

Able to direct a large staff.
Process-oriented and results-oriented, with a commitment to organizational success and the ability to marshal resources toward goals.
Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
Collaborative and able to build and work with teams.
Creative thinker who challenges conventional solutions.
Demonstrates and promotes ethical behavior.
Strong leadership skills and sound judgment in identifying talent, with an emphasis on hiring and developing high-performing teams.
At least 1 year of lead or supervisory experience.

Responsibilities

Provide leadership toward safety goals and communicate safety objectives.
Identify and help remove unsafe conditions on drivers’ routes and work with Sales to address safety issues on new routes or at new customer locations.
Partner with Maintenance to keep equipment operational and compliant with safety standards.
Oversee safety and accident-prevention programs, maintain loss-control practices, and promote a safe and productive work environment.
Engage employees in safety through personal example and outreach.
Deliver customer service that meets or exceeds customer expectations, including missed-pickup goals.
Resolve unusual service requests, equipment breakdowns, and schedule changes through timely communication with stakeholders.
Work directly with customers to resolve issues and improve their experience; represent the Company positively to support satisfaction and loyalty.
Set productivity goals, enforce operating standards, and manage labor hours and disposal expenses according to plans.
Lead drivers in achieving route productivity goals.
Create, modify, and improve routes to increase density and efficiency.
Reduce route hours where possible, including through service conversions and container upsizing.
Carry out operational plans that support or exceed the division’s budget goals.
Support service delivery and work with Maintenance on fleet quality and maintenance.
Create a collaborative and communicative team environment and promote employee engagement.
Develop team talent, understand employees’ career goals, and coach them for advancement.
Perform other job-related duties as needed or assigned.