Ops Supervisor Hauling

Republic Services•North Las Vegas, NV

About The Position

Within a division, the Operations Supervisor – Hauling Operations supervises collection activities in one or more lines of business—commercial, residential, roll-off (industrial), and/or container delivery and pick-up—in a geographically dispersed area. The role oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives that support functional excellence and budget achievement. The Operations Supervisor ensures adherence to accident prevention programs and leads operations in compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards. The position is responsible for delivering safety, customer experience, and efficiency while supporting employee engagement. It also involves building and developing team talent, coaching employees toward advancement, and performing other job-related duties as needed or assigned.

Requirements

At least 1 year of lead or supervisory experience.
Ability to direct a large staff.
Process-oriented and results-oriented approach to setting and pursuing aggressive goals, with commitment to organizational success and the ability to marshal resources to accomplish goals and objectives.
Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
Collaborative approach and ability to build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Demonstrated and promoted ethical behavior.
Strong leadership skills and proven judgment of talent, with emphasis on hiring and developing high-performance teams.

Responsibilities

Lead and communicate safety goals and objectives; work to identify and remove unsafe conditions from routes and new customer locations.
Partner with Sales to identify and eliminate unsafe conditions on new routes or for new customers.
Partner with Maintenance to help ensure equipment is in working order and compliant with safety standards.
Oversee safety and accident prevention programs, maintain a safe and productive work environment, and implement and maintain loss-control and safety programs.
Engage employees in safety and promote safe operations through personal example and outreach.
Deliver customer service that meets or exceeds customer expectations and missed-pickup goals.
Resolve unusual service requests, equipment breakdowns, and schedule changes through timely communication with stakeholders.
Work with customers to resolve issues and improve the customer experience; represent the Company positively to support customer satisfaction and loyalty.
Establish productivity goals, ensure adherence to operating standards, and manage labor hours and disposal expenses according to established plans.
Lead drivers in meeting or exceeding productivity goals and route expectations.
Create, modify, and improve routes to increase density and efficiency; reduce route hours where possible through methods such as service conversions and container upsizing.
Execute operational plans to help meet or exceed the division’s budget goals.
Support service delivery and the operational role in fleet quality and maintenance.
Create a collaborative and communicative team environment and promote employee engagement.
Develop team talent, understand employees’ career goals, and coach them for advancement within the Company.
Perform other job-related duties as needed or assigned.