Ops Supervisor Hauling

Republic Services•Auburn, MA

About The Position

The Operations Supervisor – Hauling Operations supervises collections activities for one or more lines of business—commercial, residential, roll-off (industrial), and/or container delivery and pickup—in a geographically dispersed area. The supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives that support functional excellence and budget achievement. The role ensures adherence to accident prevention programs and compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards. It is responsible for delivering safety, customer experience, and efficiency while supporting employee engagement. The supervisor leads safety efforts, works with sales and maintenance to address route and equipment safety, and oversees accident-prevention and loss-control programs. The role also works to meet customer expectations, resolve service issues, and communicate changes to stakeholders. It manages productivity, labor hours, disposal expenses, routes, and other operational plans to support budget goals. In addition, the supervisor fosters a collaborative team environment, develops employee talent, and coaches employees toward advancement. Other job-related duties may be assigned.

Requirements

At least 1 year of lead or supervisory experience.
Ability to direct a large staff.
Process-oriented and results-oriented approach to setting and pursuing aggressive goals, with commitment to organizational success and ability to marshal resources.
Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
Collaborative approach and ability to build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Demonstrated ethical behavior and ability to promote ethical behavior.
Strong leadership skills and proven judgment of talent, with emphasis on hiring and developing high-performance teams.

Responsibilities

Provide leadership and communication to help achieve safety goals and objectives.
Identify and remove unsafe conditions on drivers’ routes, including conditions associated with new routes or customers in coordination with the sales team.
Partner with maintenance to ensure equipment is in working order and complies with safety standards.
Oversee safety, accident-prevention, and loss-control programs and maintain a safe, productive work environment.
Engage employees in safety participation and promote a culture of safe operations.
Provide customer service that meets or exceeds expectations and meet goals related to missed pickups.
Resolve unusual service requests, equipment breakdowns, and schedule changes, communicating promptly with stakeholders.
Work with customers to resolve issues and improve their experience; represent the company positively to support satisfaction and loyalty.
Establish productivity goals where needed, uphold operating standards, and manage labor hours and disposal expenses against plans.
Lead drivers in exceeding productivity goals and expectations across routes.
Create, modify, and improve routes to increase density and efficiency; reduce route hours where possible through service conversions and container upsizing.
Execute operational plans to help achieve or exceed the division’s budget goals.
Support service delivery and work with maintenance on fleet quality and maintenance.
Create a collaborative and communicative team environment and promote employee engagement.
Build and develop team talent, understand employees’ career goals, and coach them for advancement.
Perform other job-related duties as needed or assigned.