Senior Event Ops Manager

On Board Experiential•San Francisco, CA

5d•$95,000 - $110,000

About The Position

The Senior Event Operations Manager is an integral member of the Account Team, delivering exceptional service and executing programs on behalf of clients. The role is responsible for generating and expanding client accounts and relationships through a comprehensive understanding of clients’ business needs and the competitive landscape. The manager leads end-to-end project management for large-scale, complex programs and develops creative and strategic solutions to meet program KPIs. The position is accountable for financial and operational performance, including program budgets and resource utilization, and ensures programs and marketing strategies promote client brands, products, and services in line with client initiatives. The role collaborates with clients and internal Creative, Production, Digital, and account teams to plan, develop, staff, and execute client activations. It manages scopes of work, budgets, timelines, deliverables, communications, approvals, expenses, and program documentation. The manager also oversees workstreams, improves processes, manages multiple projects, and supervises, mentors, and develops account personnel. The position may require non-traditional hours, travel, lifting, and extended periods on one’s feet.

Requirements

At least 5 years of experience in project management, marketing, promotions, and events within an advertising, media, marketing, or experiential agency.
At least 3 years of experience as a day-to-day client contact or Account Lead.
Experience supervising and developing junior account staff.
Experience managing IRL experiential activations.
Bachelor’s degree in marketing, business administration, communications, or a related field.
Strong project management, organization, attention to detail, and ability to manage multiple projects in a demanding, collaborative environment.
Strong communication skills and ability to connect authentically while honoring and respecting diverse perspectives.
Exceptional project management and critical-thinking skills, with a drive to optimize processes.
Ability to build trust and respect through coaching, communication, and listening.
Creative thinking and willingness to pursue innovative solutions.
Strong attention to detail, accuracy, and organizational skills.
Ability to present and sell ideas and bring them to life through storytelling.
Ability to identify issues and obstacles proactively and create timely, effective solutions.
Ability to manage multiple clients with differing priorities, commitments, and deadlines.
Self-motivation and ability to work independently and collaboratively with teams and clients.
Experience owning budgets and financial reporting across multiple concurrent programs.
Ability to learn and navigate office management platforms, including Office 365, Keynote, Google Drive, Smartsheet, Slack, and Zoom.
Comfort with public speaking to internal and external partners.
Ability to work non-traditional hours as needed, including some nights and weekends.
Experience working with international teams and multiple time zones.
Ability to lift up to 25 pounds and remain on one’s feet for extended periods.
Willingness to travel up to 50% nationally and internationally.

Nice To Haves

Experience working with technology clients is strongly desired.

Responsibilities

Analyze client objectives and provide thought leadership and innovative solutions that deliver client messages and enhance brand presence.
Drive client activations and program activities, ensuring they are planned, developed, staffed, and executed professionally, accountably, and on time.
Develop and manage program scopes of work, keeping resources, budgets, timelines, and deliverables aligned with contract terms and client commitments.
Lead weekly internal and external status meetings and deep dives, and manage communications and client/account team coordination.
Monitor program expenses and actual costs against approved budgets, update clients, obtain approvals as needed, and reconcile expenses with the program Production lead.
Monitor and guide creative deliverables, coordinating client review and approvals with Creative, Production, and Digital teams.
Continuously optimize program processes to improve efficiency and effectiveness.
Oversee internal and external workstreams and program documentation, ensuring materials remain current and accessible to account teams and external partners.
Manage multiple projects simultaneously and supervise, mentor, and develop account personnel, including Event Operations Managers.
Stay current with industry trends and technologies.