Senior Event Manager-Logistics

Marriott•Chula Vista, CA

6d•$91,000 - $119,000

About The Position

Directly assists the Assistant Director of Convention Services and supports the Convention Services department. Manages and coordinates Convention Services activities to ensure smooth execution of conventions, functions, and events requiring meeting services. The role oversees complex, high-touch convention and event groups, coordinates plans and services to client requirements, and works with operational departments and department leadership to support client satisfaction and operational efficiency. It also includes customer service quality management and employee coaching, training, development, and supervision.

Requirements

High school diploma or GED and 6 years of experience in event management, food and beverage, sales and marketing, or a related professional area; alternatively, a bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 3 years of experience in event management or a related professional area.

Responsibilities

Manage and coordinate Convention Services activities for complex, high-touch convention and event groups, including sales, negotiations, and conflict resolution.
Plan and develop programs, agendas, and services according to client requirements.
Communicate group specifications and history to appropriate operational departments and ensure specifications are implemented according to established guidelines.
Partner with senior department leadership on process improvements to increase client satisfaction and operational efficiency.
Forecast group revenues according to established guidelines.
Promote proper use of function space, exhibit hall, and overall event space.
Maximize group revenue by referring available goods, services, attractions, and subcontractors to convention groups.
Assist with training and development initiatives for Convention Services staff and help maintain the department’s knowledge of conventions, the meeting industry, and current trends.
Oversee contracted group room blocks, including cutoffs and attrition.
Plan and develop convention programs, resumes, agendas, and services using the Sales and Catering system, in accordance with client requirements and established guidelines.
Create external communications for assigned convention groups, including contract addendums, introductory letters, property information, and tentative schedules of events.
Host planning meetings, site inspections, and pre-convention meetings according to departmental guidelines.
Promote client satisfaction through smooth execution of assigned conventions, as measured by pre- and post-event survey data.
Communicate catering event details to operating departments and customers.
Manage quality processes related to customer service and employee satisfaction.
Provide constructive coaching and counseling to employees.
Direct employee development, training, and mentoring.
Set deadlines and delegate tasks appropriately.
Motivate employees and provide a productive work environment.
Listen and respond to employee needs.
Manage group or interpersonal conflict situations effectively.
Develop and manage hourly employees.
Adhere to EEO and affirmative action policies.