Event Operations Manager, Logistics

QuintEvents • Charlotte, NC

7d • Onsite

About The Position

Quint is a provider of official ticketing and hospitality packages for major sports and entertainment events. The Event Manager, Logistics plans and executes guest experiences while maintaining financial accountability for assigned event functions. Working with internal teams, vendors, and external partners, the role ensures logistical details are delivered accurately, efficiently, and within established budgets.

The position coordinates ticket and inventory management, end-to-end event fulfillment, creative and production materials, schedules, vendors, event setup, and on-site operations. It also supports post-event reconciliation and operational reviews. The manager leads direct reports, monitors deliverables, coaches team members, and coordinates across stakeholders. Financial duties include managing event budgets, tracking expenses, monitoring spending, reviewing performance with department leadership, and identifying cost efficiencies without compromising the guest experience or operational quality.

This is a full-time, in-person position based in Quint’s Charlotte, North Carolina, office. Domestic and international travel averages approximately 18–25% and may reach 50%. Evening, weekend, and holiday work may be required by event schedules. The position requires extended standing and walking, including event shifts exceeding 12 hours, and the ability to lift or carry up to 30 pounds.

Requirements

• At least four years of progressively responsible experience in event planning, event operations, or event management.
• At least one year of people-management or team-leadership experience.
• Demonstrated experience managing budgets of at least $150,000 USD.
• Bachelor’s degree or higher in hospitality management, business, marketing, event management, or a related field.
• Proficiency in Microsoft Excel, CRM systems, project management platforms, and other relevant business tools.
• Ability to travel domestically and internationally; travel averages approximately 18–25% and may reach 50%.
• Flexibility to work evenings, weekends, and holidays as required by event schedules.
• Ability to stand and walk for extended periods, including shifts exceeding 12 hours during events.
• Ability to lift or carry items weighing up to 30 pounds.
• Must be legally authorized and eligible to work in the United States.

Nice To Haves

• Experience in live events, professional sports, or entertainment.

Responsibilities

• Coordinate ticket tracking, inventory verification, seat assignments, and distribution of physical and digital tickets.
• Manage event fulfillment, including Excel reporting, shipping labels, supplier coordination, quality control, package assembly, and documentation.
• Coordinate with the internal graphic design team to develop credentials, signage, and other event materials.
• Develop and maintain schedules for guest services, staff assignments, fulfillment, transportation, tours, and experiences.
• Research, negotiate with, contract, and manage vendors providing transportation, staffing, gifts, and other event services.
• Oversee event setup, vendor coordination, equipment movement, and freight management.
• Lead or support on-site staff training, package distribution and collection, transportation coordination, hospitality registration, tours, and guest experiences.
• Identify potential operational challenges and respond to changing conditions.
• Support post-event reconciliation, documentation, expense tracking, and operational reviews.
• Set objectives, priorities, and deadlines for direct reports; delegate work according to event requirements, workload, and team capabilities.
• Monitor the quality and timely completion of deliverables, and provide coaching, feedback, and professional development.
• Support communication and coordination across internal teams and event stakeholders.
• Manage assigned event budgets and negotiate with vendors to maximize budget efficiency.
• Track projected, committed, and actual expenses, monitor on-site spending, and promote fiscal responsibility across traveling teams.
• Review sales projections and financial performance with department leadership and recommend budget adjustments when needed.
• Identify cost-control opportunities without compromising guest experience or operational quality.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager