General Manager - Event Operations and Crowd Management
About The Position
BEST Crowd Management is seeking a General Manager to lead event operations and crowd management in El Paso, Texas. The role oversees crowd management, event staffing, and venue operations for large public venues, including convention centers, arenas, stadiums, and entertainment facilities. Crowd management experience in a large venue or event environment is required. The General Manager is responsible for the full operational lifecycle of events, including planning, staffing, execution, and post-event review. The position leads operations managers, supervisors, and event staff; coordinates with venue leadership, promoters, clients, and convention center management; and monitors event performance, profitability, labor planning, and costs. The work is primarily office-based, with frequent on-site presence at live events and travel up to 25% as needed. Evening, weekend, and event-based schedules may be required depending on operational needs.
Requirements
- Crowd management experience in a large venue or event environment.
- Bachelor’s degree in Business, Sports Management, Event Management, Hospitality, or a related field, or equivalent experience.
- At least 3 years of leadership experience in event operations, venue operations, or project management.
- Direct experience managing crowd operations at large-scale events.
- Experience working in convention centers, stadiums, arenas, large venues, festivals, or major event environments.
- Experience managing large operational teams or event staffing teams.
- Strong leadership, organizational, and communication skills.
- Ability to manage multiple events and priorities in a fast-paced event environment.
Nice To Haves
- Experience in event staffing and crowd management.
- Experience in event security operations.
- Experience in venue operations or convention center management.
- Experience with sports and entertainment venues.
- Experience in large-scale event production or event services.
Responsibilities
- Lead event operations and crowd management activities for venue and client accounts.
- Oversee event staffing, event security coordination, guest services, and operational planning.
- Manage the full operational lifecycle of events, including planning, staffing, execution, and post-event review.
- Ensure safe and effective crowd flow, access control, and guest experience at large public events.
- Maintain relationships with venue leadership, convention center management, promoters, and clients.
- Monitor operational performance, event profitability, labor planning, and cost management.
- Manage event contracts, including budgeting, staffing plans, scheduling, and invoicing.
- Lead, coach, and develop operations managers, supervisors, and event staff teams.
- Recruit and train team members based on event and operational needs.
- Identify opportunities to improve operational efficiency and customer satisfaction.
- Communicate operational updates and performance metrics to leadership.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
