Operations Manager, Event Management

Maritz

About The Position

Provides a centralized point of leadership for coordinating and executing face-to-face, digital, and hybrid events and programs within a team, ensuring operational excellence. The role strives to meet client needs, specifications, objectives, and quality standards. Working with the event management team and direct reports, the Operations Manager maximizes contribution margin by managing the customer experience and balancing customer satisfaction, employee satisfaction, and organizational cost. The position focuses heavily on accounting and compliance. The role leads and develops event management team members across markets and event types, oversees labor and financial processes, and supports assigned target accounts through project, relationship, financial, and compliance management. It also promotes consistent workflows and best practices, audits transactions, delivers reporting, and supports organizational initiatives and continuous improvement. Onsite expectations may vary by team and business needs, and travel may be required based on client programs, team support, or business initiatives.

Requirements

Bachelor’s degree or equivalent experience.
3–5 years of experience in meetings, events, and/or incentive travel (pre- and/or post-sale).
Experience managing budgets and financial oversight for programs or accounts.
Strong organizational, communication, and motivational skills with the ability to manage multiple priorities.
Ability to work effectively with all levels of an organization, including clients and external partners.

Nice To Haves

1–2 years of proven supervisory or people leadership experience.
Global travel or hospitality industry experience.
Understanding of experience design and the ability to articulate event outcomes tied to business objectives.
Professional certifications such as PMP, CMP, CIS, CITP, HMCC, or DES.
Experience with congress and internal meetings.
Preferred location in Raritan, NJ or Cincinnati, OH.

Responsibilities

Lead, mentor, and coach Event Management team members across markets and event types, including performance management, development conversations, and goal setting.
Coordinate regular team meetings, communications, onboarding support, and training initiatives.
Oversee labor management, time tracking, T&E reporting, and invoicing approvals to ensure accuracy and compliance.
Provide Event Management support for assigned target accounts, including project oversight, relationship management, and financial and compliance management.
Ensure adherence to workflows, client SOPs, and best practices across accounts for operational consistency.
Review and audit team transactions and deliver monthly and quarterly reporting for SLA, finance, compliance, and event management.
Support new initiatives, processes, and continuous improvement efforts across the organization.