Event Operations Manager

Marriott • Chicago, IL

7d • $80,000 - $102,000

About The Position

The Event Operations Manager directs and motivates the team while personally assisting with high-quality service that meets requirements and standards. The role monitors financial and administrative responsibilities, including asset protection, communicates clearly with stakeholders, identifies training opportunities, and develops strategies to accomplish goals.

The manager oversees banquet and event operations, including planning supplies, applying relevant laws and standards, maintaining sanitation and equipment, scheduling staff, and supporting customer satisfaction and business growth. The role leads and participates in event service shifts, coordinates with kitchen, event planning, event technology, and group contacts, verifies room setups against event documentation, and resolves operational issues.

The position also leads customer-service and human-resources activities. This includes soliciting and addressing guest and associate feedback, handling complaints, coaching and evaluating employees, supporting safety training and emergency procedures, applying policies consistently, and implementing corrective actions to improve service and satisfaction.

Requirements

• High school diploma or GED.
• Two years of experience in event management, food and beverage, or a related professional area.

Responsibilities

• Project departmental supply needs, including banquet tables, chairs, meeting sets, props, and meeting-room supplies.
• Apply applicable laws, policies, procedures, sanitation standards, and event-service standards.
• Manage banquet operations to maximize customer satisfaction and support event success.
• Manage departmental inventories and maintain equipment; coordinate routine maintenance of meeting facilities.
• Schedule Event Services staff to meet forecasts and service standards while maximizing profits.
• Help the team build lasting relationships with groups to retain and grow business.
• Set goals, delegate tasks, conduct monthly Banquet team meetings, and lead shifts while participating in event service.
• Maintain knowledge of food and wine pairings, cuisine, and current event trends; act as a liaison to kitchen staff.
• Attend pre-event meetings as needed, establish meeting-room setup standards, and inspect rooms before functions.
• Coordinate among Banquets, Event Planning, Event Technology, and group contacts throughout events.
• Verify function rooms meet event documentation and customer requirements; resolve issues or suggest alternatives as needed.
• Attend and participate in pertinent meetings.
• Set a positive example in guest relations, gather feedback, handle guest problems and complaints, and encourage excellent customer service.
• Ensure employees understand service expectations, provide feedback, review guest satisfaction results, and pursue continuous improvement.
• Communicate and execute emergency procedures and verify staff are trained in safety procedures.
• Monitor employee progress, lead staff discussions, participate in corrective-action plans, and conduct performance appraisals.
• Maintain collaborative relationships with associates, solicit their feedback, and address concerns.
• Apply property policies fairly and consistently; ensure disciplinary procedures and documentation follow SOPs and LSOPs and support the Peer Review Process.
• Bring issues to a supervisor or Human Resources as necessary.
• Delegate tasks to ensure room setups are completed on time and meet Event Service Standards.

Benefits

• Marriott offers a range of benefits intended to support employees and their families, wellbeing, career development, and personal interests; eligibility and options may vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED