Crowd Management

Waterfall Technology Consulting Partners • Phoenix, AZ

12d • Onsite

About The Position

Crowd Management Personnel will support a major basketball tournament in Phoenix, Arizona, in February 2027. This short-term employment opportunity is for people who can help provide a seamless, professional, and memorable experience for attendees, staff, and event partners. Applicants must reside within commuting distance of downtown Phoenix and have reliable transportation. Staff must be available for assigned shifts during February 19–21, 2027, with potential additional hours for pre-event setup and post-event teardown. Shifts may include evenings, weekends, and extended hours.

Requirements

• Must reside in the Phoenix metropolitan area or within a reasonable commuting distance of downtown Phoenix.
• Must have dependable transportation and arrive on time for assigned shifts.
• Must be available for assigned shifts during February 19–21, 2027, and for event setup and/or teardown as assigned, including evenings, weekends, and extended shifts.
• Must communicate clearly and professionally with attendees, supervisors, vendors, and fellow staff.
• Must demonstrate a friendly, helpful, professional attitude when assisting guests.
• Must be able to stand and walk for extended periods; lifting and carrying requirements depend on the assigned position.
• Must follow instructions, work collaboratively, and adapt to changing event needs.
• Must follow venue policies, emergency procedures, crowd-control guidelines, and supervisor instructions.
• Must comply with the event's dress code, uniform, and identification requirements.
• Must complete assigned duties, attend required briefings, and promptly notify supervisors of scheduling issues.
• Must be legally authorized to work in the United States and complete required employment documentation.
• Must successfully complete a background check.

Nice To Haves

• Prior experience in sporting events, conventions, hospitality, guest services, logistics, or event operations is preferred but not required.

Responsibilities

• Direct attendees through queues, entrances, exits, and designated walkways.
• Monitor crowd density and identify potential bottlenecks.
• Help maintain clear emergency exits and accessible routes.
• Communicate crowd concerns to supervisors and venue security.
• Provide directions and assist with orderly movement before, during, and after games.
• Report incidents and follow venue emergency procedures.
• Attend required briefings and complete assigned duties.

What This Job Offers

• Education Level: No Education Listed