Operations Manager - Audio Visual, Event Technology

Pinnacle Live•Dallas, TX

About The Position

The Operations Manager assists the Venue Director with the venue’s daily operational management, with an emphasis on event execution and team development. The role oversees timely setup, operation, and removal of audiovisual equipment in accordance with company standard operating procedures, as well as personnel management, equipment maintenance, logistics, guest service, and client satisfaction. The position provides leadership throughout event execution, maintains inventory and equipment readiness, supports venue budgeting and expense control, and manages staff development. It also involves vendor coordination, event billing, purchase orders and invoices, hotel meetings as needed, technical support, use of company systems, and compliance with safety protocols and procedures. The Operations Manager directs exempt and non-exempt personnel under company policies and applicable laws. Supervisory duties include interviewing, hiring, training, assigning and directing work, coaching, mentoring, evaluating performance, rewarding and disciplining employees, and resolving complaints and problems.

Requirements

High school graduate or equivalent.
At least two years of event technology experience in a hospitality environment.
At least two years of demonstrated managerial experience.
Excellent communication skills and the ability to foster long-term relationships with internal teams and external partners.
Ability to plan ahead.
Excellent organizational skills.
Demonstrated personnel management ability.
Strong interpersonal skills.
Strong verbal and written communication skills.
Strong customer focus.
Strong attention to detail.
Professional appearance.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Responsibilities

Lead all phases of event execution while maintaining high customer service for internal and external stakeholders.
Ensure timely event setup and strike, along with other essential floor activities.
Maintain inventory integrity, including equipment quality, functionality, organization, and availability.
Keep current with industry trends, tools, and innovations.
Assist the Venue Director with budget management, revenue growth, expense control, sub-rentals, and labor.
Train, manage, and develop staff in accordance with company standard operating procedures and customer service standards.
Build relationships with equipment sub-rental and labor vendors and ensure their equipment and personnel meet company standards.
Manage accurate and timely billing of events and clients.
Create and process purchase orders and vendor invoices in a timely manner.
Attend hotel meetings as necessary.
Use applicable company computer systems and improve system use and related technical skills.
Provide technical support for events.
Comply with safety protocols and standard operating procedures.
Perform other duties as assigned.
Interview, hire, train, plan and assign work, coach, mentor, direct, appraise, reward, and discipline employees; address complaints and resolve problems.