Operations Manager - Audio Visual, Event Technology

Pinnacle Live • Dallas, TX

1d

About The Position

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. The Operations Manager assists the Venue Director with the venue’s daily operational management, with an emphasis on event execution and team development. The role covers timely setup, operation, and removal of audiovisual equipment; personnel management; equipment maintenance and logistics; and delivering excellent guest service and client satisfaction.

The Operations Manager leads event execution, maintains equipment and inventory, supports budget and expense management, develops staff, coordinates with vendors, and oversees accurate event billing and purchasing processes. The role also provides technical event support, attends hotel meetings as needed, follows safety protocols and standard operating procedures, and directs exempt and non-exempt personnel in accordance with company policies and applicable laws.

Pinnacle Live describes its culture as focused on excellence, innovation, and the contributions of its people. It is committed to a diverse, equitable, inclusive, and welcoming workplace.

Requirements

• High school graduate or equivalent.
• At least two years of event technology experience in a hospitality environment.
• At least two years of demonstrated managerial experience.
• Excellent communication skills and the ability to foster long-term relationships with internal teams and external partners.
• Planning ability, including the ability to plan ahead.
• Excellent organizational skills.
• Demonstrated personnel management ability.
• Strong interpersonal skills.
• Strong verbal and written communication skills.
• Strong customer focus.
• Strong attention to detail.
• Professional appearance.
• Ability to perform each essential duty satisfactorily, with reasonable accommodations available for individuals with disabilities.

Responsibilities

• Lead all phases of event execution while maintaining a high standard of customer service for internal and external stakeholders.
• Ensure events are set and struck on time and oversee other essential floor activities.
• Maintain inventory integrity, including equipment quality, functionality, organization, and availability.
• Stay informed about industry trends, tools, and innovations.
• Assist the Venue Director with budget management, revenue growth, and expense control, including sub-rentals and labor.
• Train, manage, and develop staff in accordance with company standard operating procedures, supporting customer service, employee growth, and a culture of achievement.
• Build relationships with equipment sub-rental and labor vendors and ensure their equipment and personnel meet or exceed company standards.
• Manage accurate and timely billing of events and clients.
• Create and process purchase orders and vendor invoices in a timely manner.
• Attend hotel meetings as needed.
• Use applicable company computer systems and continually improve the systems and technical skills needed to operate them.
• Provide technical support for events.
• Comply with safety protocols and standard operating procedures.
• Direct exempt and non-exempt personnel, including interviewing, hiring, training, planning and assigning work, coaching, mentoring, directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
• Perform other duties as assigned.

Benefits

• Performance-based incentive plans in addition to base salary.
• Generous time off, including PTO, holidays, and sick/personal days.
• 401(k) with contribution match.
• Health, vision, dental, and other insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED