Sales Manager - Audio Visual, Event Technology
About The Position
Pinnacle Live is a premium in-house AV and event production company operating at premier hotels and resorts across North America. The Sales Manager drives sales efforts for an assigned venue and serves as a front-line salesperson for the venue sales team. The role generates scopes of work and contracts for leads and moves them through the company’s proprietary sales process, including connection, prequalification, and solutions. The Sales Manager serves as a sales subject matter expert and ambassador for the designated hotel sales team, builds knowledge of Pinnacle Live’s products and technologies, and represents the company and hotel venue throughout the sales and event lifecycle.
Requirements
- Bachelor’s degree in business or a related field.
- At least two years of experience in a customer service-facing role.
- Proficiency in CRM platforms and the ability to generate high-quality insights into sales activity and progress.
- Strong communication, interpersonal, and relationship-building skills.
- Project management skills and demonstrated success working in a fast-paced environment.
- Organizational and problem-solving skills, including the ability to remove obstacles for clients.
- Strong customer service orientation and willingness to go above and beyond for clients.
- Strong time management skills and ability to handle multiple projects effectively.
- Strong business communication, presentation, and writing skills, including the ability to manage multiple communication platforms effectively.
Nice To Haves
- Prior sales experience in the hospitality industry.
- Production and staging experience.
- Scenic and décor experience.
- Rigging, electrical, and exhibit experience.
Responsibilities
- Generate and revise scopes of work, quotes, proposals, and contracts based on venue leads’ AV product and service needs.
- Use the company’s proprietary sales process, including lead prequalification, quote generation, timely contract confirmations, pricing and service negotiations, and follow-up.
- Develop knowledge of Pinnacle Live’s products and offerings and learn about new technologies.
- Provide hotel leads with resources such as layouts, renderings, visuals, and product suggestions.
- Enter pertinent client information into the company’s CRM platform and develop and drive an individual sales strategy, including individual and team funnel and sales activity reporting.
- Communicate and collaborate with the in-venue sales team and the National Director of Venue Sales.
- Build strong relationships, communication, and trust within the hotel sales team and Pinnacle Live internal teams.
- Represent Pinnacle Live and the hotel venue during site visits, planning meetings, pre-convention meetings, and debrief meetings.
- Deliver high-quality customer experiences throughout the sales process, event execution, and post-event follow-up.
- Manage accurate and timely billing of events and clients.
- Perform other duties as assigned.
Benefits
- Performance-based incentive plans in addition to base salary.
- Paid time off, holidays, and sick/personal days.
- 401(k) with contribution match.
- Health, vision, dental, and other insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
