Ecommerce Manager Jobs

About The Position

Requirements

• 5-7 years of experience in ecommerce, subscription/retention, CRO, or growth marketing, within DTC or subscription-based consumer brands.
• Hands-on experience with Shopify Plus, ReCharge, Testing tools (Convert, Optimizely, VWO) and upsell/cross sell tools
• A track record of designing, running, and interpreting statistically sound CRO and upsell tests — you know how to avoid biased test design and can defend your read of the data.
• Working knowledge of dunning management and both voluntary and involuntary churn reduction tactics.
• A strong point of view on pricing strategy and margin optimization, backed by test-driven reasoning.
• Familiarity with the broader ecommerce/subscription tooling landscape (upsell, retention, and CRO platforms) and the judgment to evaluate build-vs-buy or vendor-switch decisions.
• Comfort owning ambiguous, cross-functional work in a fast-moving, autonomous and fully remote environment.

Responsibilities

• Own the CRO & Testing Roadmap: Design, prioritize, and execute an unbiased testing program across the site — front-end pages, landing pages, product pages, and blog content — to improve conversion rate and AOV, and know how to read the resulting data and translate it into action.
• Own Subscription Retention, Churn, and LTV: In ReCharge, test save tactics such as educational content and value-adds; apply strong dunning management to reduce involuntary churn; and use psychological and behavioral principles to extend billing cycles and grow subscriber lifetime value.
• Work closely with our Lifecycle Marketing Manager to develop personalized communications to subscribers as well as remove subscribers from communications when relevant.
• Own Pricing Strategy: Design and lead pricing tests to optimize margin and conversion, with final authority on test design and rollout.
• Own the AfterSell relationship.
• Manage our upsell/cross-sell testing roadmap and execution to substantially increase upsell take-rates.
• Maintain a working knowledge of competing vendors in the space to determine whether to evolve or switch tools.
• Partner Cross-Functionally: Support product launches and site-wide sales initiatives alongside marketing, creative, and operations.
• Partner closely with our Acquisition department to manage all landing page tests optimized to lower CAC and raise new customer ROAS.
• Own Site QA: Proactively identify issues that need fixing and opportunities for improvement, and drive them to resolution.

Benefits

• Competitive salary range of $110,000-125,000 per year, plus bonus eligibility
• Flexible time off + 9 annual company holidays
• Your Birthday is a paid vacation day - take the day to celebrate your awesomeness!
• 100% company-paid base plan Medical, Dental, and Vision Insurance for employees
• 100% company-paid Life Insurance and Short-Term Disability Coverage
• 3% Employer contributions to 401(k) regardless of employee participation! (Free money)
• Matching Charitable Contributions up to $2,500/year
• $1,200/annual Work from Home (WFH) stipend
• Employee Recognition and Rewards Program
• Pet insurance
• Employee Product Samples and Discounts
• Professional Development Fund
• Free Calm App Subscription