eCommerce Assistant Business Manager

Fanatics Commerce•Jacksonville, FL

2d•Hybrid

About The Position

The eCommerce Assistant Business Manager supports the Business Management team in driving growth and day-to-day performance across a portfolio of key e-commerce partner accounts. This partner-facing role serves as a reliable point of contact, translates data into clear insights and actionable recommendations, and helps ensure seamless communication between partners and internal teams. The role applies data, automation, and AI-enabled insights to deliver business and fan impact. The position involves managing partner requests and communications, supporting partner meetings and business reviews, maintaining account records, coordinating cross-functional activity for key sales moments, and producing accurate partner performance reporting. The role also supports growth opportunities, new business development, partner integration, and planning. The primary place of performance is Fanatics’ Jacksonville, Florida office. The role is currently hybrid, with in-office presence required Tuesday, Wednesday, and Thursday, subject to the company’s current hybrid work policy.

Requirements

At least 2 years of experience in client services, account management, partner management, or interactive marketing.
Demonstrated ability to manage relationships across multiple partners simultaneously.
Experience in e-commerce and working knowledge of digital content strategies and how to maximize revenue in an online retail environment.
Strong written, verbal, and presentation skills, with the confidence and professionalism to represent Fanatics directly with partners.
Proficiency in Microsoft Excel and ability to gather, manipulate, and clearly present data.
A proven track record of meeting revenue goals and driving measurable performance improvements in a partner or account management context.
Strategic, creative, and analytical thinking, keen attention to detail, and a service-oriented mindset focused on partner success.
Excellent organizational and prioritization skills, including the ability to manage multiple workstreams and deadlines in a fast-paced environment.
Bachelor’s degree in business, marketing, or a related field.

Nice To Haves

Working knowledge of AI tools.
Working knowledge of graphic design applications.
Curiosity and adaptability in adopting new technologies and ways of working.

Responsibilities

Partner with Business Managers to manage day-to-day partner needs, fulfill requests, and resolve issues in a timely, professional manner.
Maintain organized and accessible account documentation, including partner agreements, plans, and meeting notes.
Coordinate cross-functionally to support hot market activations and align internal teams and partners for key sales moments.
Attend and contribute to weekly and monthly partner meetings, supporting timely information flow between partners and internal teams.
Develop and deliver weekly and monthly performance presentations and business reviews, translating data into insights and recommended actions.
Maintain accurate records of partner communications, requests, and feedback, and follow through on commitments.
Research and report on competitive intelligence and customer needs profiles to inform partner strategy and strengthen partner relationships.
Analyze data to identify patterns, insights, and opportunities to improve partner performance and account operations.
Collaborate with business leaders to identify growth opportunities and develop data-driven recommendations for partners.
Support new business development, partner integration, and planning by preparing data summaries and partner-ready updates.
Use AI tools and internet technologies to surface insights faster and improve partner-facing outputs.
Gather, input, and maintain account data accurately across internal systems.
Produce standard and ad-hoc reports on partner performance, trends, and key metrics, including sales, SLAs, and inventory.
Manage competing priorities and multiple workstreams, perform under pressure, and meet deadlines across a multi-partner portfolio.
Apply AI and technology to improve efficiency, quality, and outcomes; use data and digital tools to inform decisions and enhance performance; and contribute to continuous improvement.