Assistant Manager of Ecommerce

Hy-Vee•Springfield, IL

13h•Onsite

About The Position

The Assistant Manager of E-commerce oversees the full E-commerce operation across departments, including Aisles Online, food service, pharmacy, made-to-order, and third-party marketplaces. The role ensures that online orders for pickup and delivery are fulfilled accurately, on time, and to expected quality standards. It involves leading teams in a fast-paced retail environment, coordinating fulfillment and delivery, and resolving operational issues. The position is primarily performed in a retail store setting. The employee may encounter dust, noise, temperature extremes, moving equipment, and possible electrical-shock hazards. The role involves constant pressure to meet deadlines and manage multiple priorities. Safety training is provided. Physical activity is incidental to the core duties; occasional walking to observe operations and, where applicable, occasional product handling for demonstrations may be required. No regular lifting, carrying, or physical exertion is required.

Requirements

Ability to deliver outstanding customer service and inspire the team to do the same.
Ability to lead and develop a team across multiple departments in a fast-paced E-commerce environment.
Clear and professional verbal and written communication with customers, employees, and vendors.
Ability to identify problems and develop practical, effective solutions.
Ability to work with computer systems, including word processing, spreadsheets, email, and job-specific applications.
Ability to handle confidential information, including sales data, pricing, and operational reports, with discretion.
Proficiency with computers and the internet required.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Deliver outstanding customer service and encourage the team to provide positive customer interactions.
Oversee planning, implementation, staffing, and tracking for order fulfillment and delivery across Aisles Online, food service, pharmacy, made-to-order, and third-party marketplaces.
Monitor incoming online orders and ensure prompt, accurate, and on-time fulfillment; request support from other store areas as needed.
Promote Perks+ memberships and E-commerce services to customers and team members.
Review orders for accuracy and assess out-of-stocks and cancellations.
Ensure customer care emails, survey complaints, and third-party complaints are handled appropriately and resolved promptly.
Ensure payments for first-party and third-party orders are properly tendered in the POS.
Ensure products are available for online sale and submit local items for images and content as needed.
Coordinate store deliveries through planning, scheduling, and resource management.
Manage labor standards and scheduling based on unit-based scheduling and projected order volume.
Maintain communication with the E-commerce Supervisor and other department supervisors.
For Aisles Online, ensure Red Line calls are handled, oversee product location policy, and manage audits for third-party shopped orders.
For Food Service and Fast and Fresh, ensure Red Line calls are handled, monitor menu availability and canceled orders, and verify the delivery tablet is operational each morning.
For Made to Order, manage and train users on the MTO system and monitor product procurement and on-time fulfillment.
For Third-Party Marketplaces, oversee DoorDash, Instacart, Grubhub, Uber, and Shipt operations; train checkout attendants; manage driver quality; and ensure required department tablets are operational each morning.
Educate employees on new policies and procedures.
Maintain compliance with Hy-Vee's dress code, hygiene standards, and company policies.
Assist with other tasks and special projects as needed.