Director of Ecommerce
About The Position
Chocolove is hiring a Director of E-commerce to own the company’s online business across direct-to-consumer (DTC) and Amazon channels. This strategic, hands-on leadership role is responsible for setting and executing the digital roadmap, growing online revenue, and scaling Amazon profitably. Over time, the role’s scope may extend to Ritter Sport’s Amazon business. The Director will lead an internal Amazon Manager and work closely with Marketing, Creative, and Operations while also handling execution directly. The position is based in the Chicago area, with onsite work three days per week and quarterly travel to Boulder, Colorado.
Requirements
- At least 5 years of progressive e-commerce and DTC experience; 8 or more years preferred.
- Experience managing others.
- CPG experience growing both Amazon and DTC channels.
- Hands-on Shopify experience, including the technical back end.
- Deep knowledge of Amazon Seller Central (1P/3P), Amazon Advertising, and Amazon logistics (FBA/FBM).
- Proficiency in Google Analytics and Google Ads, with a strong grasp of funnel levers such as traffic, conversion, and average order value (AOV).
- Experience managing budgets and analyzing marketing spend to determine return on investment (ROI).
- BA/BS in business, marketing, communications, or a related field.
- Based in the Chicago area and able to work onsite three days per week, with quarterly travel to Boulder, Colorado.
Nice To Haves
- Food and beverage experience.
- Retailer.com experience, such as Walmart.com, Target, Whole Foods, Kroger, or Albertsons.
- Experience with last-mile partners such as Instacart or DoorDash.
- Experience scaling a startup or small company.
Responsibilities
- Build and execute an e-commerce strategy and roadmap to drive online revenue growth across DTC, Amazon, and retailer.com.
- Lead the transition of the DTC site to Shopify and continually improve the online consumer experience, including navigation, site performance, and checkout.
- Own Amazon performance end to end, including Seller Central, Amazon Advertising, and logistics; partner with Operations on inventory and fulfillment.
- Collaborate with Marketing and Creative on digital campaigns, content, and product detail pages to increase traffic, conversion, and retention.
- Own the e-commerce budget and P&L, and provide leadership with monthly KPI and business-performance reporting.
- Lead, train, and develop the Amazon Manager, and manage key vendor, agency, and marketplace relationships.
Benefits
- Medical, dental, and vision insurance after 60 days of employment.
- Short- and long-term disability insurance after 60 days of employment.
- Paid time off and paid holidays.
- 401(k) program.
- Bonus potential.
- Hybrid schedule in the downtown Chicago office, near the train.
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What This Job Offers
Job Type
Full-time
Career Level
Director
