Assistant Manager of Ecommerce

Hy-Vee, Inc.•Springfield, IL

6d•$20 - $25•Onsite

About The Position

The Assistant Manager of E-commerce oversees Hy-Vee’s E-commerce operations across departments, including Aisles Online, food service, pharmacy, made-to-order, and third-party marketplaces. The role ensures online orders for pickup and delivery are fulfilled accurately, on time, and to expected quality standards. It involves managing order fulfillment and delivery planning, staffing, scheduling, resources, and operational tracking, while delivering excellent customer service and developing the team. The Assistant Manager monitors orders, addresses out-of-stocks and cancellations, resolves customer feedback, ensures payments and product listings are handled appropriately, and coordinates store deliveries. The role also supports channel-specific operations, trains employees, communicates policy and procedure updates, and maintains compliance with company standards. The position is primarily based in a retail store and involves managing multiple priorities and deadlines.

Requirements

High school diploma or equivalent preferred.
Proficiency with computers and the internet required.
Ability to deliver outstanding customer service and inspire a team to do the same.
Ability to lead and develop a team across multiple departments in a fast-paced E-commerce environment.
Clear and professional written and verbal communication with customers, employees, and vendors.
Ability to identify problems and develop practical, effective solutions.
Comfort using computer systems, including word processing, spreadsheets, email, and job-specific applications.
Ability to handle confidential information, including sales data, pricing, and operational reports, with discretion.
Successful completion of a pre-employment drug screen is required for employment.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Deliver outstanding customer service and encourage the team to do the same.
Oversee planning, implementation, staffing, and tracking for order fulfillment and delivery across Aisles Online, food service, pharmacy, made-to-order, and third-party marketplaces.
Monitor incoming online orders and ensure prompt, accurate, and timely fulfillment; request support from other store areas as needed.
Promote Perks+ memberships and E-commerce services.
Review orders for accuracy and assess out-of-stocks and cancellations.
Ensure customer care emails, survey complaints, and third-party complaints are handled appropriately and resolved promptly.
Ensure payments for first-party and third-party orders are properly tendered in the POS.
Ensure products are available for online sale and submit local items for images and content as needed.
Coordinate store deliveries through planning, scheduling, and resource management.
Manage labor standards and scheduling based on unit-based scheduling and projected order volume.
Maintain communication with the E-commerce Supervisor and other department supervisors.
For Aisles Online, ensure Red Line calls are handled, oversee product location policy, and manage audits for third-party shopped orders.
For Food Service and Fast and Fresh, ensure Red Line calls are handled, monitor menu availability and canceled orders, and verify the delivery tablet is operational each morning.
For Made to Order, manage and train users on the MTO system and monitor procurement and timely fulfillment of orders.
For third-party marketplaces, oversee DoorDash, Instacart, Grubhub, Uber, and Shipt operations; train checkout attendants; manage driver quality; and ensure required department tablets are operational each morning.
Educate employees on new policies and procedures.
Maintain compliance with the company dress code, hygiene standards, and policies.
Assist with other tasks and special projects as needed.