eCommerce Assistant Business Manager

Fanatics Commerce•Jacksonville, FL

13h•$77,000 - $96,000•Hybrid

About The Position

The eCommerce Assistant Business Manager is a partner-facing role supporting the Business Management team in driving growth and day-to-day performance across key e-commerce partner accounts. The role serves as a point of contact for partners, translates data into insights and recommendations, and supports clear communication between partners and internal teams. The position uses data, automation, and AI-enabled insights to deliver business and fan impact through effective execution. The role supports partner account operations, including partner requests and issue resolution, account documentation, partner meetings, performance presentations and business reviews, competitive research, reporting, and cross-functional coordination for major sales activations. It also contributes to growth opportunities, new business development, partner integration, and planning by preparing data summaries and recommendations. The role is based at the Company's Jacksonville, Florida office under a hybrid policy, with in-office presence currently required Tuesday through Thursday.

Requirements

At least 2 years of experience in client services, account management, partner management, or interactive marketing.
Demonstrated ability to manage relationships with multiple partners simultaneously.
Experience in e-commerce and working knowledge of digital content strategies and revenue maximization in online retail.
Strong written, verbal, and presentation skills, with the ability to represent the company professionally to partners.
Proficiency in Microsoft Excel and ability to gather, manipulate, and present data clearly.
Proven record of meeting revenue goals and driving measurable performance improvements in a partner or account management context.
Strategic, creative, and analytical thinking, attention to detail, and a service-oriented mindset focused on partner success.
Strong organizational and prioritization skills, including the ability to manage multiple workstreams and deadlines in a fast-paced environment.
Bachelor's degree in business, marketing, or a related field.

Nice To Haves

Working knowledge of AI tools.
Working knowledge of graphic design applications.

Responsibilities

Partner with Business Managers to manage day-to-day partner needs, fulfill requests, and resolve issues promptly and professionally.
Maintain organized account documentation, including partner agreements, plans, and meeting notes.
Coordinate across teams and with partners to support hot market activations and key sales moments.
Attend and contribute to weekly and monthly partner meetings, ensuring timely information flow between partners and internal teams.
Develop and deliver weekly and monthly performance presentations and business reviews, translating data into insights and recommended actions.
Maintain accurate records of partner communications, requests, and feedback, and follow through on commitments.
Research competitive intelligence and customer needs profiles to inform partner strategy and strengthen relationships.
Analyze data to identify patterns, insights, and opportunities to improve partner performance and account operations.
Collaborate with business leaders to identify growth opportunities and develop data-driven recommendations for partners.
Support new business development, partner integration, and planning by preparing data summaries and partner-ready updates.
Use AI tools and internet technologies to surface insights efficiently and improve partner-facing outputs.
Gather, input, and maintain account data accurately across internal systems.
Produce standard and ad-hoc reports on partner performance, trends, and metrics, including sales, SLAs, and inventory.
Manage competing priorities and multiple partner workstreams while meeting deadlines in a fast-paced environment.
Apply AI and digital tools to improve efficiency, quality, decision-making, and performance, and contribute to continuous improvement.