Project Manager – eCommerce

Tommy Bahama • Seattle, WA

3d • $105,300 - $175,300

About The Position

Tommy Bahama’s digital experience is a core pillar of its Guest engagement strategy. As the company evolves its omnichannel retail presence, the Project Manager drives business value through the eCommerce technology stack by leading delivery of enhancements and innovations, helping the platform take advantage of emerging technologies, and providing Level 3 production support to help ensure platform availability and performance.

In partnership with IT, business stakeholders, third-party vendors, and the Program Manager, the Project Manager manages eCommerce projects through their lifecycle, supports production issue resolution and application performance, and promotes clear priorities and requirements. The role leads cross-functional teams and external stakeholders through influence, communicates project status and risks, maintains technical support documentation, works with vendors and solution partners, and helps shape system improvements and new initiatives. It also includes developing a high-performing team culture through goal setting, workload prioritization, and coaching.

The position requires a bachelor’s degree in Information Systems, Business, or equivalent experience, along with extensive project management and packaged-software implementation experience. The annual rate range is $105,300–$175,300; actual pay may vary based on experience, knowledge, skills, work location, and available budget.

Requirements

• Bachelor’s degree in Information Systems or Business, or equivalent experience.
• 8+ years of experience managing multiple complex projects.
• 5+ years of experience in packaged software implementation, integration, and management, including on-premise and cloud-based applications.
• Ability to understand how technical solutions are modeled to solve business problems or enable new business capabilities.
• Proven track record of project delivery excellence and raising the quality bar for project delivery.
• Experience using both Agile and Waterfall methodologies.
• Excellent verbal and written communication skills, including communicating effectively with business and IT stakeholders with different levels of technical competence.
• Ability to facilitate effective meetings, including standups and scrum meetings with technical and business teams.
• Ability to collaborate with business, program management, and other technical teams throughout the project lifecycle.
• Self-motivation to stay current with industry-relevant technology tools and trends.

Nice To Haves

• Adobe Marketing Stack experience, including AEP, Analytics, Target, or AEM.
• SAP Commerce Cloud/Hybris experience.
• Bloomreach experience.
• ServiceNow, Jira, or Confluence experience.

Responsibilities

• Manage eCommerce projects across the program lifecycle, including intake, requirements validation, scoping and prioritization, design, development, testing, and delivery.
• Partner with Solution Architects to assess technical integrations and cross-system dependencies.
• Support resolution of high-priority production issues for eCommerce applications; work with IT teams to identify root causes and implement remediations.
• Work with the IT infrastructure team to monitor application performance.
• Work with the Business team to clarify priorities, document requirements, and ensure value is delivered.
• Lead cross-functional teams and external stakeholders through influence, building strong relationships without direct reporting authority.
• Provide proactive communication and leadership on project status, risk mitigation, issue resolution, and decision-making support.
• Produce and maintain technical support documentation for eCommerce applications.
• Build relationships with software vendors and solution partners, evaluate product roadmaps, and advocate for features aligned with business priorities.
• Identify, shape, and champion new initiatives and system improvements, including developing business cases and ROI assessments.
• Develop and sustain a high-performing team culture through goal setting, workload prioritization, and ongoing coaching of team members.
• Perform other duties as needed.

Benefits

• Health insurance, dental insurance, and vision insurance for full-time employees.
• 401(k) with generous matching program for full-time employees.
• Generous paid time off for full-time employees.
• Potential annual bonus opportunity.
• 50% discount at restaurants and retail locations.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior