Project Manager – eCommerce

Tommy Bahama•Seattle, WA

2d•$105,300 - $175,300

About The Position

Tommy Bahama’s digital experience is a core part of its Guest engagement strategy. As the company develops its omnichannel retail presence, the Project Manager helps drive business value through the eCommerce technology stack. The role leads a team delivering platform enhancements and innovations, supports adoption of new and emerging technologies, and provides Level 3 production support to help maintain platform availability and performance. In partnership with IT, business stakeholders, third-party vendors, and the Program Manager, the Project Manager manages eCommerce projects throughout their lifecycle and leads cross-functional teams and external stakeholders. The role also supports production issue resolution, application performance monitoring, technical documentation, vendor relationships, and the development of new initiatives and system improvements. It includes setting goals, prioritizing workload, and coaching team members. The posted annual rate range is $105,300–$175,300. Applicable pay may vary based on experience, knowledge, skills, work location, and available budget.

Requirements

Bachelor’s degree in Information Systems, Business, or equivalent experience.
8+ years of experience managing multiple complex projects.
5+ years of experience in packaged software implementation, integration, and management, including on-premise and cloud-based applications.
Ability to understand how technical solutions are modeled to solve business problems or enable new business capabilities.
Proven record of project delivery excellence and raising the quality bar for project delivery.
Experience using Agile and Waterfall methodologies.
Excellent verbal and written communication skills, including the ability to communicate effectively with business and IT stakeholders with different levels of technical competence.
Ability to facilitate effective meetings, including standups and scrum meetings with technical and business teams.
Ability to collaborate with business, program management, and other technical teams throughout the project lifecycle.
Self-motivation to stay current with industry-relevant technology tools and trends.

Nice To Haves

Adobe Marketing Stack experience, including AEP, Analytics, Target, or AEM.
SAP Commerce Cloud/Hybris experience.
Bloomreach experience.
ServiceNow, Jira, or Confluence experience.

Responsibilities

Manage eCommerce projects across the program lifecycle, including intake, requirements validation, scoping and prioritization, design, development, testing, and delivery.
Partner with Solution Architects to assess technical integrations and cross-system dependencies.
Support high-priority production issue resolution for eCommerce applications; work with IT teams to identify root causes and implement remediations.
Work with the IT infrastructure team to monitor application performance.
Work with the Business team to clarify priorities, document requirements, and ensure value is delivered.
Lead cross-functional teams and external stakeholders through influence, building relationships without direct reporting authority.
Communicate project status proactively and provide leadership on risk mitigation, issue resolution, and decision-making.
Produce and maintain technical support documentation for eCommerce applications.
Build relationships with software vendors and solution partners, evaluate product roadmaps, and advocate for features aligned with business priorities.
Identify, shape, and champion new initiatives and system improvements, including developing business cases and ROI assessments.
Develop and sustain a high-performing team culture through goal setting, workload prioritization, and ongoing coaching.
Perform other duties as needed.