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Casino Service Agent - Red Rock

Durango Casino & Resort•Las Vegas, NV
•Onsite
Match Resume

About The Position

The Casino Service Agent assists Station Casinos Guests by responding to their needs and questions. This role involves close collaboration with Player Development staff to facilitate guest arrangements, handling telephone inquiries from casino Guests regarding information or services from Player Development, and inputting Player Development room reservations as directed. The agent is responsible for following through on all Guest requests, managing possible details, and seeking assistance from higher positions when necessary to complete requests. Additionally, the agent helps Player Development staff with internal and external reservations and arrangements for Guests receiving complimentary services, assists with Special Events, maintains Special Event spreadsheets, and runs reports as requested by the department head. The position requires accommodating all requests from Casino Guests and the Player Development department, and handling all Concierge requests for both.

Requirements

  • Minimum age requirement is 21.
  • Ability to communicate effectively with Guests, Team Members and Management.
  • Strong interpersonal and communication skills.
  • Proficient in but not limited to CMS, LMS and Microsoft Office.

Nice To Haves

  • Previous VIP Services, Front Desk or Reservations experience.

Responsibilities

  • Assist Station Casinos Guests by responding to their needs and questions.
  • Work closely with Player Development staff to assist them with arrangements for our Guests.
  • Answer telephone calls from casino Guests requesting information or services from the Player Development staff.
  • Input Player Development room reservations as directed.
  • Follow through on all Guests requests handling whatever details possible and requesting assistance, if needed, from a higher position to complete requests.
  • Assist Player Development staff in making both internal and external reservations and arrangements for Guests receiving complimentary services.
  • Assist with Special Events.
  • Maintain all Special Event spreadsheets.
  • Run reports as requested by the department head.
  • Accommodate all requests made by our Casino Guests and the Player Development department.
  • Handle all Concierge requests for our Casino Guests and the Player Development department.

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

No Education Listed

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