Culinary Concierge

Evermore Orlando Resort • Lake Buena Vista, FL

2d

About The Position

The Culinary Concierge serves as a resort food and beverage concierge, with knowledge of offerings across Evermore, including Conrad Orlando. The role supports guests with dining information, reservations, in-home dining experiences, and food deliveries. It requires familiarity with restaurant menus, seasonal offerings, ingredients, preparation methods, and allergy procedures, as well as coordination with culinary teams and delivery drivers to provide accurate and attentive service.

The position also involves managing order and delivery documentation, responding to guest inquiries and concerns, and following company policies and procedures. The work may occur indoors and outdoors and includes physical activities such as standing, walking, bending, reaching, and safely lifting, pulling, or pushing up to 25 pounds.

Requirements

• Experience using standard industry computer systems, such as POS, work order, and inventory systems.
• Two years of experience in a similar role.
• Excellent communication and interpersonal skills, including the ability to interact with a wide range of people.
• Outstanding organizational and problem-solving skills.
• Ability to adapt and multitask in a fast-paced environment.
• Ability to handle guest requests with grace and professionalism.
• Strong written and verbal communication skills.
• Strong organizational and time management skills.
• Punctuality and dependability.
• Obtain food, alcohol, and safety certifications under Florida requirements.
• Ability to safely lift, pull, and push up to 25 pounds.
• Ability to stand, walk, stoop, kneel, bend, and reach.

Nice To Haves

• Hospitality and catering experience.
• Knowledge of the Orlando dining scene to personalize on-site experiences.

Responsibilities

• Act as a resort food and beverage concierge with knowledge of all offerings, including those at Conrad Orlando.
• Maintain a comprehensive understanding of restaurant menus, seasonal offerings and specials, ingredients, and preparation methods.
• Engage with guests to understand dining preferences, allergies, dietary restrictions, and special occasions.
• Follow the six-step allergy procedure and understand the big nine allergens as they relate to menu items.
• Collaborate with the culinary team to accommodate special requests and dietary restrictions, and to create custom dishes or modify menu items.
• Coordinate and book in-home dining experiences.
• Assist with restaurant reservations property-wide.
• Communicate with delivery drivers and the culinary team to ensure orders are executed and delivered smoothly.
• Verify orders by matching guest checks or order forms with items before delivery.
• Provide friendly, timely guest service during deliveries and respond to inquiries.
• Follow proper telephone and digital greeting etiquette.
• Handle guest concerns and questions professionally and promptly, escalating them to the manager on duty when needed.
• Maintain accurate delivery logs, including delivery times, order information, and issues encountered.
• Organize and complete required paperwork accurately and promptly.
• Comply with company policies and procedures, including dress code and vehicle use policies.

Benefits

• Free life insurance.
• Free short-term disability insurance.
• Free long-term disability insurance.
• Affordable medical, dental, and vision coverage for dependents.
• 401(k) with employer match.
• Robust paid time off policy.
• Parental and grandparent leave.
• Family and pet bereavement leave.
• Unique policies supporting team members and significant relationships in their lives.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed