Concierge

Life Care Services•Hilton Head, SC

12d

About The Position

The Cypress of Hilton Head is hiring a hospitality-focused Concierge for its General Administration Department. The Concierge serves as a central point of contact for members and guests, welcoming them, presenting a positive image of the service team, and providing courteous, timely assistance. The position includes receptionist and administrative duties, transportation coordination, work-order initiation, resident-away information, guest-apartment reservations, and general information and direction. The Concierge is expected to follow the Cypress Hospitality Promises, support safety practices, and report suspected violations of the Cypress Club Code of Conduct through the appropriate channels. The role is PRN as needed, with an available shift every Sunday from 9:00 a.m. to 3:00 p.m. and additional work as needed.

Requirements

High school diploma or equivalent required.
Must be able to read, write, and speak English.
Ability to interact professionally with members, visitors, and staff.
Pleasant telephone manner.
Ability to manage multiple tasks concurrently and accurately.
Ability to work well under pressure.
Commitment to providing quality service to members.
Good organizational skills.
Ability to relate well to people and good listening skills.
Proficient use of a computer, fax machine, and copy machine.

Nice To Haves

Coursework in hospitality management or a related field preferred.

Responsibilities

Greet members and guests warmly, help them feel welcome and important, and present a positive image of The Cypress Service Team.
Answer telephone calls courteously and promptly; dispatch calls and take messages.
Coordinate transportation.
Initiate work orders for maintenance, housekeeping, transportation, and other special requests from residents, guests, or staff.
Maintain Resident Away Information and notify appropriate department heads, including preparing work orders for special requests.
Manage reservations for guest-apartment accommodations, including key pickup and drop-off, housekeeping requirements, and charge information for accounting.
Provide members and guests with general information, directions, and assistance, and direct specialized inquiries to the appropriate person.
Maintain knowledge of general operating procedures, marketing information and practices, and staff members’ names, titles, and responsibilities.
Address members and guests courteously and respectfully, using appropriate names and titles.
Report suspected violations of The Cypress Club Code of Conduct through the appropriate reporting channels.
Send out daily mail.
Take precautions to avoid job-related injuries, follow injury-reporting guidelines, participate in safety programs, and comply with company policies and procedures.
Embrace The Cypress Hospitality Promises and seek ways to continuously improve safety for members, staff, and visitors.