Concierge

Life Care Services • Woburn, MA

9d

About The Position

The Delaney at the Vale is recruiting a hospitality-focused Concierge. The role welcomes residents, guests, prospective employees, suppliers, vendors, and outside service providers in a warm and professional manner, serving as the first point of contact for people visiting the community. The Concierge provides telephone coverage, responds to issues, handles package deliveries, prepares maintenance work orders, and assists the Business Office Manager with projects and assignments. This is a full-time overnight position scheduled Monday through Friday, 11 p.m. to 7 a.m., with a stated pay range of $20–$24 per hour.

Requirements

• High school diploma or GED.
• Excellent customer experience skills.
• Ability to handle multiple priorities.
• Familiarity with Microsoft Office Suite products.
• Excellent telephone communication skills.

Responsibilities

• Meet and greet residents, guests, prospective employees, suppliers, vendors, and outside service providers in a warm and professional manner.
• Provide ongoing telephone coverage.
• Address issues raised by residents, guests, vendors, and suppliers while meeting organizational objectives and ensuring individuals feel appropriately served.
• Prevent difficult situations from escalating.
• Accept delivery packages, record their receipt in a log book, and notify the recipient resident.
• Prepare maintenance work orders as requested by residents and staff.
• Assist the Business Office Manager with projects and assignments.

Benefits

• 401(k) with employer matching
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid time off
• Daily Pay

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED