Concierge

ClubCorp • Houston, TX

12d

About The Position

The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating memorable experiences for club members and guests before, during, and after each visit. The role manages phone calls, reservations, and general emails; addresses inquiries; and fosters connections that make members feel valued. The Concierge also supports outreach to new and at-risk members, promotes club offerings, assists with social media and member communications, and contributes to member-experience initiatives. Through personalized service and attention to detail, the Concierge helps uphold the Club’s values of Warm Welcomes, Magic Moments, and Fond Farewells, while supporting member satisfaction and loyalty.

The position serves as a liaison for members and guests, providing welcoming greetings, information about club facilities and events, reservation assistance, and attentive follow-up. It also supports member recognition, communications, event participation, and accurate member records. The Concierge maintains a clean and welcoming lobby and workstation, follows company and safety policies, attends daily briefings, and assists with additional tasks as needed.

The position requires a high school diploma or equivalent and at least one year of experience in hospitality or a similar customer-facing role. The schedule is based on the weekly schedule and includes weekends and/or holidays; additional hours are required to meet deadlines. Physical activities include standing and walking for extended periods and performing tasks such as climbing, squatting, kneeling, reaching, grasping, twisting, and bending.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in the hospitality industry or a similar customer-facing role.
• Service-oriented mindset and ability to make members and guests feel valued.
• Friendly, personable, positive, can-do attitude and willingness to go above and beyond.
• Professional and welcoming phone demeanor.
• Positive attitude and collaborative team spirit.

Nice To Haves

• Strong verbal, written, phone, text, and social media communication skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Strong organizational skills and attention to detail.
• Strong listening skills and ability to understand and respond to member and guest needs.
• Proficiency in Microsoft Office applications, including Word, Outlook, and Excel.
• Strong multitasking, time-management, and prioritization skills.

Responsibilities

• Welcome members and guests and provide fond farewells, creating positive first and ongoing impressions.
• Answer calls in a warm, professional manner, provide prompt assistance, and resolve inquiries thoroughly.
• Provide business and concierge services, guide members and guests around the Club, and create memorable experiences.
• Explain club services, amenities, upcoming events, and room locations in person and by phone.
• Assist with member communications, including social media, newsletters, and event announcements.
• Make outbound calls to new and at-risk members to support engagement and retention.
• Promote club offerings and assist with member-experience initiatives and projects.
• Manage reservations for club programs, dining, and services, ensuring accurate details and timely confirmations.
• Call members to confirm dining and event reservations.
• Promote upcoming events and assist with event registration and follow-up.
• Update the website calendar and manage the message-on-hold system.
• Document member interactions and outreach in the M360 system.
• Create and update events and information on the MemberFirst platform.
• Prepare and print personalized welcome tents, birthday cards, and anniversary cards.
• Maintain current member profiles, including preferences and special occasions.
• Communicate known allergies and dietary restrictions to the restaurant team before reservations.
• Maintain a clean and welcoming lobby, workstation, front entrance, restrooms, and surrounding areas.
• Keep pens, notepads, and other supplies stocked and available.
• Follow company, club, and department policies, procedures, safety guidelines, and instructions.
• Attend daily briefings, maintain relevant certifications, pursue personal and professional growth, and assist with additional tasks as assigned.

Benefits

• Medical, dental, and vision coverage for eligible full-time team members.
• Life insurance for eligible full-time team members.
• Short-term and long-term disability insurance for eligible full-time team members.
• 401(k) retirement savings plan for eligible full-time team members.
• Paid time off and leave programs; time off required by applicable law is also provided for part-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED