Concierge
About The Position
As a Concierge, you will create a warm, welcoming, and professional atmosphere for clients, recruits, customers, and employees. You will make the first impression, operate the switchboard, and serve as the point of contact for visitors, ensuring guests feel comfortable and secure throughout their visit. The role provides guest-service assistance, supports visitor registration, and helps deliver a professional and memorable arrival and departure experience. Rapport is a specialized division of FLIK Hospitality Group focused on guest and employee services, meeting and event planning, and conference center management. The company describes its positions as long-term career opportunities rather than temporary contracts and offers ambassadors training and development. This position is with Rapport, a member of Compass Group USA.
Requirements
- Experience in a client service or reception position.
- Computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook.
- Ability to stand and walk for extended periods.
Nice To Haves
- Some college is preferred.
Responsibilities
- Welcome and acknowledge all guests.
- Anticipate and address guests’ needs, and thank guests with genuine appreciation.
- Assist guests with service matters, including concierge requests.
- Monitor and process visitor and registration requests using a centralized email inbox.
- Escort high-touch clients to their meeting destinations.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Develop and maintain positive working relationships and support the team in reaching common goals.
- Keep the front desk work area clean and orderly.
- Provide professional and efficient arrival and departure experiences for guests.
- Act as the first point of contact for lobby activities and emergencies, remain alert, take ownership of challenges, resolve them, or follow escalation procedures.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and AD&D
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off, varying by site and state
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid parental leave
- Personal leave
- Additional paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
