Concierge

Pyramid Global Hospitality • Bellevue, WA

1d

About The Position

The Concierge is part of the Guest Services team and helps guests plan their stay by serving as a knowledgeable source of information about the hotel, its amenities, and the local area. The role focuses on creating memorable guest experiences through engaging, sincere customer service, meaningful connections, and resolving issues in ways that exceed guest expectations. The Concierge also supports hotel operations by communicating with staff and assisting other departments as needed.

The schedule is 10:00 AM–6:30 PM, four weekdays and one weekend day. This is a mid-shift position and requires flexibility based on business needs.

Requirements

• Engaging personality and ability to create memorable impressions for guests.
• Ability to provide exceptional, sincere customer service.
• Enjoyment of engaging with people from around the world and making meaningful connections.
• Flexibility to work the stated mid-shift schedule based on business needs.

Responsibilities

• Help guests discover their “Wanderlust” experience.
• Provide exceptional customer service by engaging with guests and taking a sincere interest in them.
• Establish relationships with local restaurants, shops, and attractions.
• Resolve problems and “WOW” guests through service recovery when things are not right.
• Promote and sell special hotel programs.
• Interact professionally with hotel and resort staff, providing other departments with necessary information.
• Communicate pertinent information to the manager on duty.
• Assist other departments as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed