Concierge

LM SERVICES CORPORATION GROUP • St. Louis, MO

13d • $16 - $0 • Onsite

About The Position

To act as an ambassador of the hotel by providing special assistance and information about local area attractions to customers and patrons, offering a wide selection of alternatives for guest satisfaction. This role requires continuous sitting, standing, and movement throughout the hotel. The Concierge will use the telephone to arrange and confirm recreation, business, and dining activities both inside and outside the hotel, and promptly respond to requests for services such as dentists, doctors, and florists. They will also distribute printed materials and handle guest complaints by conducting thorough research to develop effective solutions and negotiate results. The Concierge must remain calm and alert during emergency situations and heavy hotel activity. Supportive functions include providing safety deposit boxes, operating facsimile and photocopier machines, escorting VIP guests, handling cash and making change, performing simple arithmetic functions, and other duties as assigned by the supervisor.

Requirements

• Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflict.
• Basic mathematical and calculator skills to prepare mathematical calculations without error, e.g., purchasing tickets for guests.
• Ability to listen effectively, to speak and write English clearly.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to stand, walk and/or sit and continuously perform essential job functions.
• Hearing and visual ability to observe and detect signs of emergency situations.

Nice To Haves

• Prior Front Desk or other hospitality experience preferred.
• Any combination of education and experience that provides the required knowledge, skills and abilities to perform the job.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Use a clear, understandable speaking voice and exercise judgment.
• Respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, meeting rooms, car rentals, and airline shuttle service.
• Promptly and courteously answer telephone calls, take and deliver guest messages.
• Deliver mail, small packages, and facsimiles.
• Arrange and confirm recreation, business, and dining activities both inside and outside the hotel.
• Promptly respond to requests for dentists, doctors, child care, florists, etc.
• Distribute printed materials such as brochures of local attractions, restaurants, shops, etc.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
• Listen and extend assistance to resolve problems or direct the guest to the most appropriate person to assist them.
• Remain calm and alert especially during emergency situations and heavy hotel activity.
• Provide safety deposit boxes for guests by escorting them to the vault, pulling the box from the vault, and carrying it to the customer.
• File access slips in room order.
• Operate facsimile machine to send, receive, and log incoming transmissions.
• Notify guests using the message function of the computer of incoming faxes.
• Use the photocopier to make copies of items as required.
• Escort VIP guests to accommodations.
• Handle cash, make change, and balance an assigned house bank.
• Perform simple arithmetic functions using a calculator.
• Cross-training as assigned by the supervisor.

Benefits

• Associates are required to comply with the standards, rules and regulations which may be established by the Company and updated from time to time.
• Associates who violate property rules or have irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Associates may be required to work varying schedules, weekends, holidays and overtime to reflect the business needs of the property.
• Associates may also be required to attend group and/or department meetings in addition to the work shift as necessary.
• A hospitable service atmosphere must be projected at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed