Concierge

ClubCorp • Oro Valley, AZ

9d

About The Position

The Concierge is an essential member of the Member Experience team, responsible for delivering exceptional service and creating memorable experiences for club members and guests before, during, and after each visit. The role manages phone calls, reservations, emails, and inquiries while helping members feel valued through personalized service and attention to detail. The Concierge promotes club offerings, events, and services; supports member outreach and communications; and contributes to member engagement and retention. The position upholds the club’s values of Warm Welcomes, Magic Moments, and Fond Farewells to enhance member satisfaction and loyalty.

The Concierge provides welcoming, seamless service in person and over the phone, informs members about club facilities and activities, manages and confirms reservations, and assists with event registration and follow-up. The role also supports member communications and experience initiatives, maintains member records and profiles, prepares personalized recognition materials, and keeps designated public and work areas clean, welcoming, and supplied. The employee reports to the Member Experience Director and may take on additional duties as assigned.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in the hospitality industry or a similar customer-facing role.
• Service-oriented mindset and ability to make every member and guest feel valued.
• Friendly, personable, positive, can-do attitude, with willingness to go above and beyond to deliver an exceptional member experience.
• Professional and welcoming phone demeanor.
• Positive attitude and collaborative team spirit.

Nice To Haves

• Strong communication skills across verbal, written, phone, text, and social media channels.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong organizational skills and keen attention to detail.
• Exceptional listening skills and ability to understand and respond to member and guest needs.
• Proficiency in Microsoft Office applications, including Word, Outlook, and Excel.
• Strong multitasking, time management, and prioritization skills.

Responsibilities

• Welcome members and guests and provide fond farewells, creating positive first and ongoing impressions.
• Answer phone calls warmly, provide prompt assistance, and resolve inquiries thoroughly.
• Provide business and concierge services, guide members and guests within the club, and create memorable experiences.
• Share information about club services, amenities, upcoming events, and room locations in person and over the phone.
• Assist with member communications, including social media, newsletters, and event announcements.
• Make outbound calls to new and at-risk members to support engagement and retention.
• Promote club offerings and support member experience initiatives and key projects.
• Manage reservations for club programs, dining, and services in accordance with club standards.
• Call members to confirm dining and event reservations; oversee dining facility reservations and ensure accurate booking details and timely confirmations.
• Promote upcoming events and assist with registration and follow-ups.
• Update the website calendar and manage the message-on-hold system.
• Document member interactions and outreach in the M360 system.
• Create and update events and related information on the MemberFirst platform.
• Prepare and print personalized welcome tents, birthday cards, and anniversary cards.
• Maintain current member profiles, including preferences and special occasions.
• Communicate known allergies and dietary restrictions to the restaurant team before reservations.
• Keep the lobby, workstation, front entrance, restrooms, and surrounding areas clean and welcoming.
• Keep pens, notepads, and other supplies stocked and available.
• Assist others and take on additional tasks as assigned by management.
• Follow company, club, and department policies, procedures, instructions, and safe working practices.
• Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Pursue personal and professional growth and maintain required certifications relevant to the role.
• Address and resolve challenges using available resources and collaborate with regional and corporate teams to support club operations.
• Attend daily briefings and participate in required activities.

Benefits

• Medical, dental, and vision coverage for eligible full-time team members.
• Life insurance for eligible full-time team members.
• Short-term and long-term disability insurance for eligible full-time team members.
• 401(k) retirement savings plan for eligible full-time team members.
• Generous paid time off and leave programs for eligible full-time team members; time off required by applicable law is also provided for part-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED