Concierge

HEI Hotels & Resorts • Miami, FL

8d • $25 - $30

About The Position

The Concierge assists guests with needs and requests to support a positive guest experience at Brickell Arch, a Luxury Collection Hotel, Miami. The role provides information and assistance with reservations and services, directions to hotel facilities and events, and delivery notifications for guest communications and packages. The Concierge also maintains current information about the hotel, its services, and local attractions.

Requirements

• One year of experience in a public contact position.
• Ability to establish and maintain effective working relationships with guests and associates.
• Effective verbal and written communication skills.
• Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.

Nice To Haves

• Hotel experience preferred.

Responsibilities

• Answer questions and make reservations for dining, entertainment, sports events, recreation, tours, health and beauty services, childcare, transportation, cultural activities, shopping, and other services.
• Provide directions to hotel facilities or events.
• Notify or assist guests with receipt of facsimiles, mail, messages, and packages.
• Maintain current information and materials regarding the hotel, its services, and attractions.
• Comply with attendance rules and be available to work on a regular basis.
• Perform other job duties as assigned.

Benefits

• Medical insurance through Anthem Blue Cross Blue Shield
• Dental insurance through Anthem Blue Cross Blue Shield
• Vision insurance through EyeMed
• Vacation, sick, and holiday programs
• Pet insurance through the ASPCA
• Supplemental, spousal, and child life insurance
• Short- and long-term disability plans
• 401(k) Savings Plan with matching funds
• Discounts through the YouDecide and Hotel Room Discount programs

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed