Concierge M Club Lounge - Marriot Nashville Airport

Schulte Hospitality Group•Nashville, TN

About The Position

Schulte Hospitality Group is seeking an energetic, experienced, hands-on Concierge for the Marriott Nashville Airport M Club Lounge. The Concierge personalizes guests’ experiences through professional, courteous, and engaging service; answers questions about the hotel and local area; assists with transportation, tours, and guest needs; and helps maintain a clean, well-stocked lounge. The role also supports other hotel departments as needed and follows brand standards and hotel procedures.

Requirements

High school degree or equivalent.
Ability to convey information and ideas clearly.
Ability to quickly and accurately evaluate and select among alternative courses of action.
Ability to work effectively in stressful, high-pressure situations and maintain composure and objectivity.
Effectiveness in handling workplace problems, including anticipating, preventing, identifying, and solving them.
Ability to listen to, understand, and clarify issues raised by coworkers and guests.
Ability to work with and understand financial information and data and perform basic arithmetic functions.
Ability to operate all relevant aspects of the Front Desk computer system.

Responsibilities

Greet guests professionally, courteously, and engagingly, and personalize their experience.
Engage with guests, recognize them, and promptly resolve guest issues.
Answer guest inquiries about the city, events, attractions, hotel features, services, and assistance.
Support Sales, Front Office, Bellman/Van, and other departments as needed.
Maintain a friendly, warm demeanor and meet personal appearance, grooming, uniform, and name-tag standards.
Coordinate special events and projects as assigned.
Keep the concierge lounge clean and restocked.
Greet guests and assist with food and drink options.
Monitor food and beverage offerings and ensure they are clean and well stocked.
Arrange guest transportation and suggest sightseeing locations and arrange tours.
Stay informed about daily functions, VIPs, and other hotel-related special events.
Assist with emergency procedures as required.
Handle guest check-ins and check-outs in a friendly, efficient, and courteous manner.
Log and deliver packages, mail, and messages to guests and meeting rooms as needed.
Use proper two-way radio etiquette when communicating with employees.
Attend meetings as required by management.
Perform other duties as requested by management.

Benefits

Daily Pay
Free telemedicine and virtual mental health care access starting on day one
Multiple health insurance options
Life insurance options
401(k) plan with company match for eligible associates
Paid parental leave
Paid time off for eligible associates in accordance with company policy
Holiday pay
Pet insurance
Employee Assistance Program
Discounts on event tickets, electronics, gym memberships, and more through Schulte Savings Marketplace