Club Lounge Concierge

Marriott•Truckee, CA

About The Position

Monitor the club lounge for seating availability, service, safety, and guest wellbeing. Maintain the cleanliness and condition of the bar, bar unit, tables, and other tools. Prepare and serve hot, cold, and alcoholic beverages; stock ice, glassware, and supplies; anticipate and communicate replenishment needs; wash dishes and serving utensils; and complete opening and closing duties. Requisition and transport supplies from the storeroom to the bar setup area, secure alcoholic beverages and storage areas, document pertinent information in the department logbook, and forecast additional meal requirements and communicate special requests to the kitchen. Report accidents, injuries, and unsafe work conditions to a manager. Follow company policies and procedures; maintain a clean and professional uniform and appearance; protect confidential information and company assets; and comply with quality assurance expectations and standards. Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests. Communicate clearly and professionally, prepare and review written documents accurately, answer telephones appropriately, maintain positive working relationships, and support the team in reaching common goals. Perform other reasonable duties as requested by supervisors. The role requires moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance, and standing, sitting, or walking for extended periods or an entire work shift. The position supports The Ritz-Carlton’s luxury hospitality service standards and its Gold Standards, including the Employee Promise, Credo, and Service Values.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Ability to stand, sit, or walk for an extended period or an entire work shift.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Monitor the club lounge for seating availability, service, safety, and guest wellbeing.
Maintain the cleanliness and condition of the bar, bar unit, tables, and other tools.
Prepare and serve hot, cold, and alcoholic beverages.
Stock ice, glassware, and supplies; anticipate and promptly communicate replenishment needs.
Wash dishes and serving utensils as needed and complete opening and closing duties.
Requisition necessary supplies and transport them from the storeroom to the bar setup area.
Secure liquors, beers, wines, coolers, cabinets, and storage areas.
Document pertinent information in the department logbook.
Forecast additional meal requirements and communicate special requests to the kitchen.
Report accidents, injuries, and unsafe work conditions to a manager.
Follow company policies and procedures; maintain a clean, professional appearance; protect confidential information and company assets; and comply with quality assurance standards.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships and support the team in reaching common goals.
Perform other reasonable job duties as requested by supervisors.