Club Lounge Attendant

Hilton Grand Vacations•Charleston, SC

About The Position

Liberty Place Charleston by Hilton Club is seeking a full-time Club Lounge Attendant to welcome owners and guests and provide exceptional customer service. The role supports the food and beverage operations of the Owner's Lounge and other service areas, helping guests create memorable vacation experiences. The attendant also prepares, delivers, and sets up food and beverage amenities in guest rooms. The position requires continuous movement and standing throughout the Owners Lounge, along with the ability to carry items weighing up to 25 pounds, reach shelves up to 9 feet high, and use a 3-footstep ladder. Hilton Grand Vacations describes opportunities for skill development, career advancement, and learning in a supportive workplace.

Requirements

Must be at least 18 years of age.
Previous bartending or serving experience in a hospitality environment.
Ability to stand and move continuously throughout the Owners Lounge to perform essential job functions.
Ability to carry and move dishes, boxes, and other items weighing up to 25 pounds.
Ability to reach and move boxes on shelves up to 9 feet high.
Ability to use a 3-footstep ladder.
Ability to read, listen, and communicate effectively in English, verbally and in writing.
Must be able to perform the essential job functions, with or without reasonable accommodation, using an appropriate combination of skills and abilities.

Responsibilities

Welcome owners and guests warmly and professionally while providing exceptional customer service.
Anticipate guest needs, answer questions, and provide accurate information about food and beverage offerings.
Accurately take food and beverage orders and assist with service, including alcoholic beverages where applicable.
Set up, replenish, and maintain food and beverage stations, including coffee and tea service.
Complete opening and closing duties for the Owner's Lounge and other food and beverage areas.
Maintain the cleanliness, organization, and presentation of the lounge, pantry, service areas, tables, and equipment.
Bus tables, wash dishes, clean spills, and restock supplies as needed.
Monitor inventory and replenish or requisition food and beverage items.
Set up lounge furniture, displays, and service areas according to company standards.
Follow health, safety, and sanitation guidelines.
Report maintenance concerns or operational deficiencies to the Manager on Duty.
Support special guest requests and perform additional duties as assigned.
Prepare, deliver, and set up food and beverage amenities in guest rooms.