Club Lounge Attendant

Highgate Hotels • Las Vegas, NV

8d • Onsite

About The Position

The Club Floor Attendant provides high-quality service to guests while maintaining cleanliness and sanitation throughout operating hours. The role includes setting up and maintaining the breakfast buffet and ensuring breakfast tables remain clean and presentable. The attendant also keeps work areas stocked and clean, responds to guest requests, and supports colleagues as needed.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Ability to work flexible and sometimes long hours.
• Ability to perform heavy work: exert up to 100 pounds of force occasionally, 50 pounds frequently, and 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand for the entire shift.
• Effective verbal and written communication with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to understand and apply complex information and data from various sources to meet objectives.
• Ability to handle problems and maintain confidentiality.

Nice To Haves

• Experience in a hotel or related field.

Responsibilities

• Be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
• Keep work areas clean and properly stocked for the current meal period.
• Clean and set tables according to property-specific standards.
• Set up and break down the breakfast buffet according to established standards.
• Pre-bus tables proactively and promptly resolve guest requests.
• Complete daily opening and closing duties and cleaning in accordance with the side-work checklist.
• Assist fellow employees as needed throughout the shift.
• Ensure overall guest satisfaction.
• Attend required hotel meetings and training.
• Maintain regular attendance and high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with hotel standards and regulations to support safe and efficient operations.
• Support productivity, identify problem areas, and assist in implementing solutions.
• Anticipate, prevent, identify, and resolve problems as necessary.
• Cross-train in other hotel-related areas and maintain confidentiality of information.
• Show initiative by anticipating guest or operational needs.
• Perform other duties as requested by management and maintain a friendly, warm demeanor.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED