Club Lounge Server

Kiawah Resort•Kiawah Island, SC

1d•Onsite

About The Position

Club Lounge Servers create an inviting lounge experience by providing attentive, personalized service with warmth, sincerity, and genuine Southern hospitality. They serve guests’ food and beverage needs, maintain the order and cleanliness of the Club Lounge, and manage lounge inventory and buffet presentation items. Servers communicate guest needs and preferences, listen actively, manage time effectively, and use initiative and sound judgment to resolve requests and ensure guest satisfaction. They uphold resort values and procedures and maintain a professional, composed demeanor across varying business levels.

Requirements

At least one year of serving or serving-assistant experience.
Must be at least 21 years old to serve alcohol.
Effective conflict-resolution and organization skills.
Professional and cooperative demeanor, with a positive and energetic attitude.
Passion for providing extraordinary service.
Ability to work independently and as part of a team.
Good to excellent verbal and written communication skills in English.
Must pass a background check.
Ability to lift at least 25 pounds across short-to-medium distances.
Ability to stand for the entirety of the shift and reach, bend, stoop, lift, and carry trays or ovals.
Must work onsite due to the daily needs of the job.

Nice To Haves

Bar knowledge and some experience serving liquor, beer, and wine.

Responsibilities

Greet and serve guests warmly, sincerely, and with genuine Southern hospitality.
Maintain the order and cleanliness of the Club Lounge.
Provide for guests’ food and beverage needs.
Control lounge inventory, including food, alcohol, soft drinks, silverware, glassware, china, linens, serving pieces, and buffet presentation pieces.
Listen actively to guest requests, manage time effectively, and take initiative to resolve requests.
Improvise and make empowered decisions when needed to ensure guest satisfaction.
Maintain a professional demeanor and composure regardless of business levels.
Uphold the resort’s core values, policies, and procedures.
Perform other duties as assigned.

Benefits

Exclusive discounts at the hotel and villas, five golf courses, spa, restaurants, recreation, and retail shops.
Employee meal program.
Employee trainings and appreciation events throughout the year.
Recognition awards and incentive events.
Peer-to-peer recognition.
Leadership and career development.
Biannual wellness fair.
Free parking.
Medical, dental, vision, short-term disability, long-term disability, life insurance, and vacation pay for full-time employees after 60 days of employment.
401(k) available after 30 days of employment.